Address
SalaryThe Place
Smallwoods is a fast-growing company centered around providing families with timeless décor that makes a house a home. Family defines who we are and embodies what we do. We value walking alongside a customer as they capture memories and milestones, and then essentially welcoming them to the Smallwoods family.
The Position
We are seeking an experienced and detail-oriented individual to assume the role of Quality Control Department Manager. The successful candidate will play a pivotal role in upholding our commitment to excellence in product quality and customer satisfaction. This position requires strong leadership skills, exceptional attention to detail, and the ability to collaborate effectively across departments. The Quality Control Department Manager at Smallwoods plays a critical role in ensuring the delivery of high-quality products and services to our customers. If you are a proactive leader with a passion for quality excellence and a drive for continuous improvement, we invite you to apply for this exciting opportunity.
Key Responsibilities
You will:
o Lead and manage the Quality Control team, providing guidance, support, and direction to ensure the highest standards of quality are consistently met.
o Establish and enforce Quality Control protocols, procedures, and standards to optimize production processes and minimize errors.
o Provide guidance and support to departmental staff on quality assurance procedures, techniques, and best practices.
o Foster a culture of accountability, continuous improvement, and teamwork within the Quality Control department.
o Oversee all aspects of product inspection, including verifying angles, lengths, color criteria, and identifying defective materials.
o Develop and adhere to company quality assurance principles.
o Collaborate with other Department Managers and Production Managers to address and resolve quality issues, ensuring timely resolution and adherence to established criteria.
o Conduct regular audits and assessments to monitor compliance with quality standards and identify areas for improvement.
o Serve as the primary point of contact for quality-related inquiries and concerns, liaising between departments to facilitate effective communication and problem-solving.
o Collaborate with cross-functional teams to implement process improvements and initiatives aimed at enhancing product quality and efficiency.
o Provide training, coaching, and support to Quality Control team members, ensuring they possess the necessary skills and knowledge to perform their roles effectively.
o Promote a culture of continuous learning and development within the department, encouraging skill enhancement and professional growth opportunities.
o Maintain accurate records of Quality Control activities, including inspection reports, metrics, and feedback data.
o Generate comprehensive reports and analysis to track performance trends, identify root causes of quality issues, and recommend corrective actions.
The Person
o Exceptional analytical and problem-solving abilities.
o Excellent communication and interpersonal skills.
o Proven track record of driving process improvements and achieving quality objectives.
o Dependable and very attentive to detail.
o A self-starter and highly organized.
o Navigates change with confidence and ease.
o Adapt and produce in high pressure situations.
o Must be willing to give and receive constructive feedback and hold people accountable while naturally maintaining strong professional relationships.
The Past Experience
o Bachelor's degree in quality management, or a related field (preferred).
o Minimum of 2 years of experience in Quality Control or a similar role, preferably in a manufacturing environment.
o Strong leadership and managerial skills with the ability to motivate and inspire a team.
o Excellent knowledge of Quality Control principles, methodologies, and tools.
The Perks
We foster a culture that is saturated in hard work, but still family focused.
We provide the opportunity to work in an environment that encourages creativity and innovation.
We offer skill set maturity through professional development and training.
We offer full benefits including PTO, 401K, Medical, Dental, Vision and Life insurance.
We offer product discounts for employees.
As part of our commitment to maintaining a safe and drug-free workplace, all candidates considered for employment at Smallwood Management Company are subject to a pre-employment drug screening and background check.
