Quality Assurance Specialist (Remote-New York)

Maximus is currently hiring for a Quality Assurance Specialist to support the OPWDD CANS project. The incumbent must possess a diverse set of skills to excel in the role. Key competencies include actively participating in the oversight of work quality for the OPWDD CANS Assessment project, ensuring adherence to specified standards and performance measures. Responsibilities include executing Quality Assurance initiatives, providing valuable recommendations for enhancements, and delivering concise reports on the outcomes of quality-related activities.

About the Program: Office of People with Developmental Disabilities-Children and Adolescent Needs and Strengths Assessment Services

Maximus conducts conflict-free assessments of children and youth aged 6-17 who have intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD). Maximus Assessors use the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information which assists Care Coordination Organizations (CCO) in their person-centered care planning.

Essential Duties and Responsibilities: - Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs. - Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards. - Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures; and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary. - Ensure that established performance standards, sampling and statistical process control procedures are followed. - Train staff for the purpose of achieving and maintaining Quality Assurance goals. - Coordinate and perform ISO based internal audits. - Develop and maintain reports based on audit findings. - Develop and implement corrective and preventive action plans based on audit findings. - Develop other routine and ad-hoc reports when necessary. - Develop updates and maintain quality manuals, and policies and procedures manuals. Minimum Requirements: - Bachelor's degree with 3+ years of experience. - May have additional training or education in area of specialization. - Develop solutions to a variety of problems of moderate scope & complexity. - General application of concepts & principles. - Contribute to the completion of organizational projects & goals. - Frequent use and general knowledge of industry practices, techniques, and standards. - Apply knowledge and skills to complete a wide range of tasks. - Communicate on complex or sensitive issues or drafts such responses for supervisor or manager.

Primary Responsibilities:

• Assist in monitoring and evaluating the quality of work performed per the standards and performance measures as outlined for the OPWDD CANS Assessment project
• Perform Quality Assurance activities, offer recommendations for improvements and report on results of quality activities
• Assist with the development of training materials, design and recommend strategies or activities intended to improve the performance of staff
• Maintain updated knowledge of the project protocols and requirements to ensure process compliance
• Assist in the development and update of staff resource materials including quick reference guide, matrices, charts, and workflows
• Coordinate and assist in training and quality improvement events
• Participate in the development of project goals and objectives, and monitor achievement of those goals
• Conduct random audits on assessments for completeness, accuracy and consistency and provide written reports on findings
• Participate and assist in departmental administrative tasks related to handling and processing complaints
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• Perform other duties as may be assigned by management

• Bachelor's Degree from an accredited college or university in a health or human services field required
• 1 year direct experience working with individuals with developmental or intellectual disabilities required
• 1+ years previous work experience in a compliance or Quality Assurance position in health or human services field required
• Computer literate and proficient in Microsoft Office applications
• Excellent organizational, interpersonal, written and verbal communication skills
• Strong analytical skills; detail and solution oriented
• Ability to work as a team member, as well as independently

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
  • Minimum 5 Mpbs upload speeds

Preferred Requirements:

• Advanced degree preferred
• Experience completing or reviewing assessments, creating work instructions, training staff preferred

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EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.