Quality Assurance Specialist

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit IntegrityMarketing.com.
Provide support for internal Call Center. Responsibilities include completing a minimum number of call evaluations per agent per month, tracking and managing Quality Assurance scores, and completing coaching with agents, as needed. On-site employee to work as part of the Compliance Oversight & Development team. Ideal candidate is a fast learner with excellent focus. Candidate should have an interest in the sales process and a strong commitment and personal connection to compliance.
Job Responsibilities:
• Perform Quality Checks on Medicare telephonic enrollments
• Quickly & accurately Compile reports in Microsoft Excel
• Communicate professionally (written & verbal) with agents, carriers & the Call Center Leadership Team
• Accurately & efficiently evaluate Call Center Sales agents' recorded calls (English & Spanish)
Required Qualifications:
• Fluent Spanish speaker (insurance-related technical proficiency, a plus)
• College Education (Technical Writing, English, Journalism, Linguistics, Computer Science, Business, or Communications, a plus)
• Proficient in Excel, Outlook, Word, & PowerPoint (advanced excel proficiency, a plus)
• Basic computer proficiency
• 1-2 years' experience working in an office
• Strong typing skills
Preferred Qualifications:
• Exceptional listening skills
• Strong writing & verbal communication skills
• Strong reading comprehension
• Strong interpersonal & attention to detail skills
• Ability to learn various computer software programs
• Bachelor's Degree
• Insurance industry experience
• Any professional writing
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities