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SalaryDEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
QUALITY ASSURANCE INCIDENT MANAGEMENT SPECIALIST
Job Location:
Address: Division of Developmental Disabilities (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012
Posting Details:
Salary: $43,000.00 - $45,000.00
Grade: 18
Closing Date: 04/01/2024
Job Summary:
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Incident Management Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
The Incident Management Specialist is primarily responsible to conduct investigations within established timelines involving Division member while demonstrating the ability to remain objective, maintain confidentiality, have expertise regarding the situation and have no conflict involving the situation. The Specialist reviews the Qualified Vendor/Service Providers Incident reports, as well as reviews other records maintained in the provision of services. The Specialist interviews involved parties and if other agencies are involved, coordinates investigation efforts with these entities as assigned by the supervisor.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meetings of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
- Coordination of investigations, conducting investigations, and completing investigation reports. Compile reports and send via interoffice mail to each support coordinator.
- Conducts training and technical assistance for qualified vendors/service providers and division staff.
- Drives to and from licensed settings to complete health and safety reviews.
- Answers the incident reporting phone line and documents the calls via a call log, ensures entry into IMS. Follows up with the after-hours emergency staff and the after-hours administrator to ensure information is accurate and thorough for Quality Assurance review and possible entry into IMS. Follows up with vendors for written reports on incidents that were verbal notifications.
- Receives incident reports via fax, email, and verbal notification. Performs initial review for seriousness and priority before compiling for Quality Assurance Review.
- Entry of incident report into the Incident Management Systems (IMS), notification of key personnel (including Support Coordination, Quality Assurance and Region Administration) of these incidents, and the tracking of this communication and follow up. Research each incident report through the Client Application database and the District Employee Directory to ensure member, vendor, and internal distribution information is correct.
Knowledge, Skills & Abilities (KSAs):
- Investigation and fact-finding methods.
- Human Dynamics and organizational systems.
- Routine letter and memo composition.
- Effective interviewing.
- Oral and written communication.
- Maintaining and updating databases files.
- Ensuring conformity in day-to-day operations with department and division procedures.
- Working with material of a technical and/or confidential nature.
- Dealing with the public using appropriate tact and resourcefulness.
- Compile, organize, analyze, and interpret data and information into report formats.
- Write, summarize, and produce difficult and complex reports concisely.
- Use various computer software applications (Word, Excel, Database systems, etc.).
- Prioritize and meet timelines.
- Assist with timely projects, reports, memos, etc.
- Screen and route correspondence and request follow up.
- Learn, interpret, and apply Division programs, policies and procedures.
- Learn, interpret, and apply Department procedures needed to perform discretionary tasks.
Selective Preference(s):
- The preferred/ideal candidate will have one (1) year of experience working with individuals with developmental disabilities or a vulnerable population. Experience conducting investigations is highly desirable. Experience utilizing various computer programs (e.g., Word, Excel, Database systems, etc.) preferred. In-state travel is required.
Pre-Employment Requirements:
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Brittany Carleno at (480) 261-8879 or bcarleno@azdes.gov
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 261-8879 or bcarleno@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
