Quality Assurance Specialist - Mesa

Our Company
StepStone Family & Youth Services
Overview
Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!
Responsibilities

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Works with Project Director and Supervisors to develop and implement corrective action plans as needed
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents that case managers are performing timely and accurate case management activities in all required systems
• Ensures that performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance
• Performs other duties as assigned

Qualifications

• Bachelor's Degree in human services related field and two years case management experience preferred
• Valid Driver's license in good standing with current automobile insurance
• Directly related work experience in quality control or performance monitoring
• Familiarity with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-paced and confidential work environment
• Excellent written and verbal communication skills
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

About our Line of Business
StepStone Family and Youth Services provides the full spectrum of support to children in need of alternative, safer and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management, life skills and education. For more information visit www.stepstoneyouth.com.
Additional Job Information
Expereince working with people who have Developmental Disabilities is a preferred.
Salary Range
USD $17.00 - $20.00 / Hour