Quality Assurance Engineer

We are looking for a Quality Assurance (QA) Engineer to join our team in the Chicago or Phoenix office. Our QA team is embedded within scrum teams, working side-by-side with Development and Product in a true agile environment. The QA Engineer will create and execute test plans, and ensure a high quality experience for our customers.
The ideal candidate has a passion for quality and testing, a strong understanding of QA best practices, experience with manual and automated testing, is extremely curious, and has a "can-do" attitude. As a QA engineer, you will be responsible for driving customer confidence by assuring the quality of BigTime's current and future products. We are on a journey of "shifting left" and you will play a big part of our success in making quality fundamental across our software development process.
Who is BigTime?
We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We've proudly be named on Crain's Best Places to Work 2 years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you.
What you'll Be Accountable For:

• Guide team in creation of thorough and organized documentation for test cases by clearly articulating test objectives, steps, and expected results
• Write detailed bug reports that include clear descriptions of the issue with pre-conditions, reproduction steps, screenshots, videos, etc. and expected results
• Collaborate directly with product managers, UX designers, and software engineers to understand system requirements, use cases, and performance considerations
• Define, develop, and implement Quality Assurance practices, procedures, and test cases and test plans
• Work with the support organization to triage and reproduce customer-reported issues and ensure root causes and not just symptoms are identified and resolved.
• Perform regression testing (manual and running automated tests) to assure changes to the current release do not adversely affect previously implemented functionality
• Create automated test cases with mabl
• Write, debug, and maintain test scripts for positive, negative, and boundary condition cases.
• Communicate and escalate unacceptable risks to quality with assigned scrum team and management
• Adhere to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in the way we test software and suggest improvements

Who You Are:

• At least 3-5 years experience in QA
• Experience in Agile environment and tools like Jira, test case management systems and Confluence and working in multi-location teams
• Excellent knowledge of the Quality Assurance discipline
• Comfortable working from the command line to test locally as well as in shared testing environments
• Good knowledge of HTML (Chrome dev tools, etc), SQL databases (SSMS), and API testing (Postman, Swagger)
• Experience with low-code test automation frameworks. We use mabl.
• Comfortable working with integrations to accounting and CRM systems
• Strong problem solving skills, independent thinking, curiosity
• Strong teamwork and partnering skills for cross-group collaboration
• Strong verbal and written communications skills for technical and non-technical audiences

What We Offer:

• Competitive salary and a quarterly bonus
• Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
• 401k with generous company match
• Paid Parental Leave & Access to Parently platform
• Hybrid work schedule - In office 2-3 times a week
• Generous time off and paid company holidays
• Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)
• Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water
• Company provided latest technology & software tools
• Chicago & Boston office offer onsite gym

Please, no agency or third party solicitation.
Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.