Quality Assurance Coordinator

TimelyMD is seeking a Quality Assurance Coordinator to join the Care Transformation team. This role reports directly to the Quality Assurance Program Manager and is responsible for supporting others within the organization towards achieving quality improvement goals. This position will support the collection, review, analysis, and interpretation of operational data, assist with policy revisions, and investigate clinical occurrences. This role will communicate and work across the company with multiple stakeholders and external auditors and vendors.  The position requires planning and organizational skills and to be able to present information in a clear and concise manner.  

What You Will Do

• Responsible for supporting the quality assurance and patient safety programs
• Assists with developing and revising policy and procedures as directed
• Collects and manages data essential for measuring improvement and opportunities for change
• Provides feedback and support for each service line to assist in maintaining a state of continuous readiness for visits/surveys/investigations conducted by external agencies (e.g. URAC, NCQA, etc.)
• Performs assessments of quality related issues and risks
• Reports major deficiencies to service line leadership and executive leadership
• Works with the training department to create and implement training material as needed
• Partners with corporate leadership to develop and implement compliance standards consistent with state and federal requirements
• Participates in internal and external audits and inspections
• Partners with management teams to align compliance with the company's objectives
• Utilizes a variety of techniques to assess compliance needs for care providers across the country
• Acts as a role model for excellence in care and shows a high degree of professionalism
• Communicates and presents information effectively to groups and/or individuals with all levels of staff and leadership
• Participates in multidisciplinary project activities
• Attends and participates in meetings with management staff as requested
• Assists the QA Program Manager in preparing for regulatory surveys by instructing staff on matters of compliance and licensure, and immediately correcting problems noted by surveyors
• Assists QA Program Manager in preparing and documenting actions related to the Quality Assurance/Quality Improvement and Compliance Committees

Who You Are

• Experienced in writing policies, procedures, and clinical practice guidelines
• Demonstrated organization, facilitation, communication and presentation skills
• Effective and efficient use of time
• Communicate and collaborate appropriately using good interpersonal skills
• Positive, professional demeanor is projected through verbal and non-verbal communications, ideas and suggestions should be clearly communicated
• Participation in Continuous Quality Improvement (CQI) activities and initiatives
• Initiative is demonstrated to proactively diagnose and resolve problems
• Ability to identify and use organizational resources, such as platforms, dashboards, and people to get work done
• Relationships with staff in other work areas are fostered to meet internal and external customer needs
• Change is met with positive and supportive behavior
• Must be able to deliver information to stakeholders in a manner that is supportive, timely and understandable

What You Bring

• Bachelor's degree preferred. Graduate of an accredited school of nursing with current Registered Nurse license
• Minimum of 3 years' experience in health care delivery supervision
• One to three years' experience in Quality/Resource Management
• Experience with and knowledge of URAC and NCQA performance improvement standards preferred
• Experience and proficiency in Word, Excel, and PowerPoint; proficient in creating forms and documents
• Skilled in creating summary spreadsheets, documents, and presentations
• Healthcare customer service experience preferred

Benefits + Perks

• Open PTO
• No work on your birthday!
• Variable bonus eligibility
• Company-sponsored Health insurance
• Company-paid group life insurance
• Free access to TimelyMD services for you and your immediate family
• Volunteer Time Off (VTO) as an organization to give back to the community