Qa & Data Entry Specialist, Shelter Services

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 4,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Overview

The QA and Data Entry Specialist supports the Shelter Services team in case management and employment programing by performing critical Data Entry, reporting, and record keeping functions for IINE Shelter clients. The position will be responsible for Data Entry, data tracking, some reporting and file up-keeping. The objective of the program is to enroll clients in IINE programming.

Position: QA & Data Entry Specialist

• Department:Shelter Services
• Reports to: Shelter Services Director
• Supervises: N/A
• Status: Non-Exempt, Full-Time
• Location: Boston, MA or Lowell, MA
• Position Format: Hybrid

Benefits:

Full-time employees will be eligible for all benefits including Personal Time Off (PTO), sick days, and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short-term disability (STD), long term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.

Responsibilities

• Assist with Data Entry and integration within case management database systems.
• Complete Data Entry for clients during and after intake.
• Ensure data is accurate, completing regular Data Entry quality assurance and supporting reporting.
• Ensure data systems are matching and up to date.
• Support record keeping and organization of client folders.
• Upload and support SharePoint record keeping and organization of client folders.
• Attend regularly scheduled meetings and periodic training sessions.
• Perform all other duties assigned by supervisor.

Required Skills/Abilities

• Strong Excel skills required.
• Excellent organizational, verbal, written, and interpersonal skills.
• Self-motivated and effective communicator.
• Ability to prioritize duties in a fast-paced environment.
• Proficiency in additional languages strongly preferred, particularly Haitian Creole, French, or Spanish.

Education & Experience

• Associates or Bachelor’s Degree in Human Services, or related field preferred
• Minimum of 2 year of related experience in Data Entry and administration preferred
• Experience working with immigrant populations preferred.
• Candidate must have dedication to the human rights of refugees, immigrants, and asylees

Work Environment Conditions

• Frequent interruptions from employees and clients.
• Required office work including exposure to bright, office lighting.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds on occasion.
• Occasional bending, reaching overhead, and reaching at or below shoulder level required.

Covid-19 Policy

IINE does not require applicants for most positions to show proof of Covid-19. Some federal contracts, however, require IINE staff to show proof of Covid-19 vaccination, and some immigration status adjustments, such as a Green Card, require proof of Covid-19 vaccination as well. Consequently, for some positions, IINE staff may be required to show proof of vaccination, and in others, IINE staff will be supporting clients who are required by law to have proof of vaccination in order to adjust their status in the United States.

US Work Eligibility Notice

This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this