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On-Call Manager jobs

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DENTAL CALL CENTER MANAGER

Lead and manage a team of Call Center agents, both domestic and offshore, to ensure exceptional customer service and meet performance metrics. Develop, implement, and monitor Call Center KPIs such as service levels, answer rates,...

CompanyChildren's Dental Funzone
AddressWest Covina, CA
CategoryHealthcare
Salary$65,000 - $85,000 a year
Job typeFull-time
Date Posted a month ago See detail

Dental Call Center Manager

Children's Dental Funzone

West Covina, CA

$65,000 - $85,000 a year

Lead and manage a team of Call Center agents, both domestic and offshore, to ensure exceptional customer service and meet performance metrics. Develop, implement, and monitor Call Center KPIs such as service levels, answer rates,...

a month ago seen See more...

Call Center Manager

Sohomd Pllc

Remote

$70,000 - $90,000 a year

Serves as floor resource to support Call Center Representatives both in office and virtually. Help to facilitate Call Center operations in the office as needed. Monitors phone calls and performance; provides coaching to team membe...

a month ago seen See more...

Call Center Manager

Grapevine Pro

New Jersey, United States

$45,000 - $65,000 a year

Oversee day-to-day Call Center operations, ensuring efficient workflow and achievement of key performance indicators (KPIs). Recruit, hire, onboard, and develop a top-notch Call Center team. Motivate and coach team members to achi...

a month ago seen See more...

Call Center Manager

Atm Solutions

Cincinnati, OH

$50,000 - $55,000 a year

Develop objectives for the Call Centers day-to-day activities. Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.). Collect and analyze Call Center statistics (costs, customer...

a month ago seen See more...

Call Center Manager

Village Capital & Investment

Henderson, NV

$56.5K - $71.6K a year

Lead a team of customer service representatives to achieve performance goals and exceed customer satisfaction metrics. Develop and implement strategies to optimize Call Center operations, including workflow management, quality ass...

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Team Manager, Call Center Operations

Carenet Health

United States

Up to $50,000 a year

Lead and manage Operations and Account Management teams to achieve optimal performance and customer satisfaction. Oversee recruitment, hiring, and training processes to ensure a skilled and motivated workforce. Monitor call qualit...

a month ago seen See more...

Call Center Quality Assurance (QA) Manager - Market Research

Lightbulb.ai

Remote

$75,000 - $90,000 a year

Participate in an in-depth interview discussing your experience as a Call Center QA Manager. Share insights on the challenges faced in call Quality Assurance, the tools you use, and the processes you follow. Provide feedback on po...

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Call Center Manager

Raynor Services

Mount Holly, NJ

$65.7K - $83.2K a year

Dependable, ambitious, self-directed and desires to grow your skills Open to learning & inspiring in teaching/training/leading Caring, helpful, kind and fun; making work enjoyable while still training based on team member's perfor...

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Manager, Call Center Operations (REMOTE)

Bloom Insurance

Remote

$63.5K - $80.4K a year

Supervise and lead a team of sales agents to achieve sales targets and performance metrics. Develop and implement training programs to ensure sales agents are well-versed in Medicare products, compliance regulations, and sales tec...

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Virtual Call Center Manager

Advocate Health Advisors, Llc

Remote

$50.1K - $63.5K a year

Consistently exhibits behavior and communication skills that demonstrate Advocates commitment to superior service, including quality, care and concern with every internal and external agent and customer. Mentors, coaches, and mot...

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Automotive Call Center Manager

Sweet Relish

Davidson, NC

$20 - $23 an hour

Join a leading automotive company dedicated to providing exceptional customer service and innovative solutions. Our Call Center team plays a pivotal role in ensuring customer satisfaction and fostering long-term relationships with...

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Compass Call Development Program Manager III (Hybrid)

Bae Systems

Hudson, NH

Be accountable for leading and executing large complex Compass Call Development Programs. Hold cross-functional team leaders accountable for cost, schedule, performance and customer satisfaction requirements. Demonstrate an except...

2 months ago seen See more...

Call Center Manager

Burroughs, Inc.

Elmhurst, IL

Provide consistent high quality & innovative solution leadership on OFS (Oracle Field Service) by managing the NOC Team and supporting the Field Service Managers to arrive at optimal solutions. Analyze and understand goals, challe...

2 months ago seen See more...

Manager, Capacity Planning and WFM (Call Center)

Rue Gilt Groupe

Houston, TX

$80,000 - $110,000 a year

Workforce OptimizationResponsible for scheduling and forecasting, creating, and updating capacity plan.Analyzes and evaluates workforce metrics to improve resource efficiency maximizing labor utilization rates.Collaborates to proa...

2 months ago seen See more...

Call Center Manager

The Call Center Network

Seattle, WA

******This job will be located in Portland, OR surrounding area******Rapidly growing, solid and premier organization in the Portland, OR area has an immediate opening for an experienced CALL CENTER MANAGER. This is a well-establis...

2 months ago seen See more...

Call Center Manager

Camping World And Good Sam

Oklahoma City, OK

Maximizing sales and profitability of the Business Development Center. Tracking of department's appointments, calls, sales, and contacts using CRM system. Train and motivate Business Development Representatives. Lead by example in...

2 months ago seen See more...

Call Center Manager (Remote)

Eowd Recruiting, Llc

Boston, MA

Initializing the processes that lead to long-term team growth. Creating effective scripts, SOPs, and KPIs within the guidance and boundaries of company initiatives. Calling provided leads and scheduling in-person and virtual consu...

2 months ago seen See more...

Call Center Manager (Member Experience Manager)

Skyone Federal Credit Union

Hawthorne, CA

Lead and manage a team of Call Center representatives and an online chat team, including hiring, training, coaching, and performance management. Develop and implement strategies to optimize Call Center performance, including setti...

2 months ago seen See more...

Call Center Manager

The Call Center Network

Kent, WA

******This job will be located in Portland, OR surrounding area******Rapidly growing, solid and premier organization in the Portland, OR area has an immediate opening for an experienced CALL CENTER MANAGER. This is a well-establis...

2 months ago seen See more...

Call Center Manager

Goodcharlie

Houston, TX

$50,000 - $60,000 a year

Closely manage performance and productivity of nearshore contact center. Hire, train, and develop a team of Customer Care Representatives. Monitor the progress and development of Customer Care Representatives and create coaching p...

2 months ago seen See more...

Front Office/Call Center Manager

Orthopaedic & Spine Center

Newport News, VA

$65,000 - $85,000 a year

Manage Front Office and Call Center operations including Patient Registration, Insurance Verification and Eligibility, Patient Appointment Scheduling, Check-in/Checkout and Referrals. Develop, maintain, and communicate processes a...

2 months ago seen See more...

Manager, Program Support (Call Center)

Elevate Energy

Chicago, IL

$80,000 - $90,000 a year

Provide virtual and occasionally on-site supervision of direct reports. Provide real-time monitoring of Program Support activities and provide direction to staff when needed Work with Team Leads to ensure that processes, protocols...

2 months ago seen See more...

Manager, Advanced Analytics - Call Center Workforce Management (Fully Remote)

Cvs Health

Providence, RI

$60,300 - $139,200 a year

Serves as the data science expert/ primary interface with Business Unit Leadership & Finance partners on operational impacts. assesses and leads projects to analyze risks and costs, develop user interfaces, and enhance report deli...

2 months ago seen See more...

Call Center Manager

Gateway Foundation Inc

Naperville, IL

$75,000 - $77,000 a year

Manages the daily operations of a Call Center; supervises and assigns work to staff responsible for responding to inbound and outbound customer inquiries about treatment services. Monitors random calls, gathers and tracks call qua...

2 months ago seen See more...

911 / Emergency Call Center Manager (3683)

Gvi, Inc.

Philadelphia, PA

$73.4K - $92.9K a year

Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs. Review, as part of the process, all training requests (on or off site)...

2 months ago seen See more...

Call Center Manager- Onsite

Inova Federal Credit Union

Elkhart, IN

$60,000 - $70,000 a year

Coach and Mentor employees Assisting members with transactions, problem-solving, advice, account and loan applications. Continuous communication with members through all delivery channels including face to face, text, email, and p...

2 months ago seen See more...

Call Center Manager

Better Debt Solutions

Irvine, CA

$85,000 - $100,000 a year

Access to the most qualified leads in the industry. Medical, Dental, Vision. Career Opportunities & Progressive Career Paths. Work Culture that empowers and uplifts you! BBB Accredited Company. Lead and manage a team of agents to...

2 months ago seen See more...

Manager, Call Center

Finn Partners

Honolulu, HI

$55,000 - $65,000 a year

Work with senior leadership to grow and develop Call Center roles including establishing goals and developing strategic departmental plans. Evaluate staff and team performance. Leading and managing annual development plans and coo...

2 months ago seen See more...

Call Center Manager

Apex Placement & Consulting

Portage, MI

Direct hire opportunity. 2 opportunities available! 1st shift schedule 8:30 am - 4:00 pm (M-F)). 2nd shift schedule 2:00 pm - 8:00 pm (flexible schedule that includes 2 week days off of your choice during the week, but this positi...

2 months ago seen See more...

Manager - Patient Access - Call Center Operations

Ati Physical Therapy

Bolingbrook, IL

$52.1K - $65.9K a year

5+ years working in a healthcare patient intake role or related field. 2+ years of team lead experience (management). 5+ years experience working in a healthcare contact center environment. Previous experience managing team leads...

2 months ago seen See more...

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