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Form of workAre you a people person with a passion for problem solving? How about a company that has been around since 1980 providing beautiful home upgrades? If that sounds amazing, then we have the perfect opportunity for you.
Apex Placement and Consulting has partnered with a premier client in the Portage, MI area and they are looking for a Call Center Manager to add to their already amazing team.
What’s in it for you:
- Direct hire opportunity
- 2 opportunities available!
- 1st shift schedule8:30 am - 4:00 pm (M-F))
- 2nd shift schedule 2:00 pm - 8:00 pm (flexible schedule that includes 2 week days off of your choice during the week, but this position does work weekends)
- Competitive base salary with FANTASTIC bonus incentives that will earl you up to 100K per year
- Competitive medical benefit package
- Competitive vacation/paid holidays
The Call Center Manager will supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
What your day will look like:
- You will ensure that technology is utilized to the maximum and that staff are well-organized and productive.
- Develop objectives for the Call Center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses Hire, coach, and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
What we are looking for:
- Organized, reliable and results-driven professional.
- Practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
- Proven experience as Call Center Manager or similar position
- Experience in customer service is required Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
Sound like a match? Apply now to speak with one of our HR professionals today!
