Call Center Manager

Do you thrive in a fast-paced environment and have a passion for building high-performing teams? Are you a natural leader with a knack for coaching and development? If so, Grapevine Pro wants you!

Grapevine Pro, a recognized leader in the home services industry, is seeking a superstar Call Center Manager & Trainer to join our growing team. As one of the nation's fastest-growing residential home improvement companies, we're on a mission to transform the industry by putting our people first.

In this dual role, you'll wear two hats – leading and inspiring your Call Center team while crafting engaging training programs that empower them to succeed.

Responsibilities (Manager):

• Oversee day-to-day Call Center operations, ensuring efficient workflow and achievement of key performance indicators (KPIs)
• Recruit, hire, onboard, and develop a top-notch Call Center team
• Motivate and coach team members to achieve individual and team goals
• Foster a positive and productive work environment

Responsibilities (Trainer):

• Develop and deliver comprehensive training programs for new and existing Call Center representatives
• Coach on effective communication, product knowledge, and sales techniques
• Stay up-to-date on industry trends and best practices
• Implement ongoing coaching and mentorship programs

Qualifications:

• Minimum 3 years of experience in a Call Center management role
• Proven track record of exceeding Call Center performance goals
• Experience in developing and delivering effective training programs
• Excellent communication, coaching, and interpersonal skills
• Strong leadership qualities with the ability to motivate and inspire
• Passion for the home improvement industry (a plus!)

What Grapevine Pro Offers:

• Competitive salary and benefits package
• Opportunity to work for a rapidly growing and innovative company
• Positive and collaborative work environment
• Career development and growth opportunities
• Make a real difference in people's homes!

If you're ready to take your Call Center management and training skills to the next level, we want to hear from you!

Please submit your resume and cover letter today!

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Manalapan, NJ: Relocate before starting work (Required)

Work Location: In person