Call Center Manager

******This job will be located in Portland, OR surrounding area******

Rapidly growing, solid and premier organization in the Portland, OR area has an immediate opening for an experienced CALL CENTER MANAGER. This is a well-established and successful company that is seeking individuals with experience dealing with “high touch” clientele, preferably from the retail industry, including on-line. The ideal candidate will manage the consumer concierge services function with a concentration on coaching & development to provide consistent ‘white glove’ service to our customers.

REQUIREMENTS:

· 8+ years’ experience in a high-volume, inbound, multi-channel center with at least 5+ years of management experience.

· 3+ years’ experience in an escalation environment

· Experience in a Retail / Direct Channel Consumer goods environment.

· Someone who is ‘Passionate’ about providing exceptional service to both Internal and External customers.

· A person who wants to build a career and who will take the time to learn the products and the product Life Cycles.

· A person who has handled Phones, Texts and Social Media interactions with consumers.

· Prior experience dealing with calls related to Warranty Claims, Returns & Refunds, and the documentation process.

· Experience dealing with upscale retailers who are their partners.

· A person who can think on their feet and who is proactive to get things done for their customers.

· Excellent communications, analytical and computer skills.

· Experience with CRM system, preferably Zendesk.

· LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!

COMPENSATION: $75K - $95K Base Salary Commensurate with Experience Plus Bonus Potential + Some Relo Assistance

Qualified & Interested Applicants please email resume in a Word attachment