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SalaryOverview:Join Our Team as Operations Manager at Carenet Health!
Are you ready to make a difference in healthcare? Do you thrive in a dynamic, fast-paced environment where your leadership skills can shine? Look no further! At Carenet Health, we're on a mission to revolutionize healthcare by putting consumers first. And now, we need your expertise to help us achieve that goal!
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Who We Are:*
Carenet Health is the heartbeat behind the scenes of the nation's leading health plans, health systems, and their partners. With over 70,000 interactions daily, our dedicated teams provide compassionate guidance to individuals seeking high-quality, cost-effective care. From phone consultations to online chats, we're here to empower individuals to live their healthiest lives.
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About the Role:*
As our Operations Manager, you'll be at the forefront of ensuring our operations run like a well-oiled machine. You'll lead and inspire our teams to deliver exceptional service while meeting key performance metrics. From managing day-to-day activities to fostering a culture of excellence, you'll play a pivotal role in shaping the future of healthcare.
Responsibilities:Responsibilities and Duties:
- Lead and manage Operations and Account Management teams to achieve optimal performance and customer satisfaction.
- Oversee recruitment, hiring, and training processes to ensure a skilled and motivated workforce.
- Monitor call quality and provide real-time coaching to enhance team performance.
- Analyze operational data to identify trends and implement improvements.
- Serve as the primary point of contact for team and client escalations.
- Collaborate with stakeholders to plan and implement client programs.
- Foster a culture of continuous improvement and employee development.
Qualifications:
- Associate’s degree or equivalent experience.
- Three years of supervisory Call Center experience.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in office software and phone systems
We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!
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More About Carenet Health_
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Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI._
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Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success._
Learn more at carenethealthcare.com
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
