Call Center Manager (Remote)

Are you passionate about the environment and love engaging with people? Do you have a knack for sparking conversations and sharing ideas? Our dynamic, growing solar company seeks a work-from-home Call Center Manager with leadership experience and a long-term growth mentality. Our ideal Call Center Manager has an entrepreneurial spirit, thrives on building internal and external relationships, and demonstrates resilience against challenges. This role may be perfect for a self-motivated, disciplined, customer-service-oriented Call Center salesperson with lead generation and team leadership experience.

Key Responsibilities of the Call Center Manager role:

• Initializing the processes that lead to long-term team growth.
• Creating effective scripts, SOPs, and KPIs within the guidance and boundaries of company initiatives.
• Calling provided leads and scheduling in-person and virtual consultations for our sales team from a home office.
• Generating leads utilizing marketing strategies, including cold calling, networking, social media, industry research, and various databases to generate, obtain, and qualify leads.
• Diligent documentation and tracking of client communications, leads, and referrals utilizing ERPs, CRMs, and Google Suite.
• Team collaboration and participation in daily team meetings and training sessions, enhancing product knowledge, marketing skills, and overall performance.

Skills and Qualifications that make for our successful Call Center Manager:

• Demonstrated drive and determination to succeed in all endeavors, with a proactive approach to problem-solving.
• A self-directed and transformative leader able to build and grow a team of leaders.
• Outstanding communication with the ability to initiate and maintain conversations with strangers with a customer-centric attitude.
• Proficient in managing multiple tasks efficiently, ensuring every opportunity is pursued.
• Must be tech savvy and comfortable using changing technology, including computers, tablets, and smartphones with stable internet connections.
• Should be familiar with and able to learn various ERPs, CRMs, SAAS, and Google Suite.
• Should have exceptional organizational abilities to keep track of a growing number of leads and maintain accurate records.

Compensation for the Call Center Manager:

• This is a 1099 COMMISSION ONLY role with an aggressive compensation plan of up to $2500 per sale!
• Earnings potential to exceed $10,000 a month based on performance.
• Flexible hours
• Opportunities for career advancement within an innovative and supportive environment.
• Be part of a mission-driven company committed to sustainability and making a difference.

Requirements of the Call Center Manager role:

• 2-3 years of Call Center management, business development, and lead generation experience.
• Must provide home office equipment including computer, phone, and internet.
• Willing to travel within MA, RI, CT, and NY for team-building events (less than 10%)

What Sets Us Apart:

Work with a family-owned solar company dedicated to positively impacting our communities. Built on transparency, a commitment to best-in-class customer satisfaction, and an aim to foster sustainable energy solutions that benefit everyone, you'll find more than just a job. You'll join a team united in changing the world, one solar installation at a time.

If you're ready to kickstart your career in the renewable energy sector and are located in MA, RI, CT, or NY, we'd love to hear from you. Apply today to embark on your path to making a tangible difference in your community.