Help Desk Technicians jobs in Virginia

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HELP DESK TECHNICIAN II

Monitor and support the ticket queue and phone group for incoming requests. Provide Tier 2 support and troubleshooting of Windows workstations, servers, applications, and networks. Handle escalations from Tier 1 technicians and ot...

CompanyLenderworks
AddressMerrifield, VA
CategoryInformation Technology
Salary$59.3K - $75.1K a year
Job typeFull-time
Date Posted a week ago See detail

Help Desk Technician II

Lenderworks

Merrifield, VA

$59.3K - $75.1K a year

Monitor and support the ticket queue and phone group for incoming requests. Provide Tier 2 support and troubleshooting of Windows workstations, servers, applications, and networks. Handle escalations from Tier 1 technicians and ot...

Help Desk Technician - Tier 1 Bench

Intellidyne Jobs For Veterans

Falls Church, VA

Answer calls coming into the Tier 1Help Desk by the third ring. Create a customer incident in Remedy, the call tracking software for every call answered. Ability to provide Mobile Support, adding and deleting users to the client...

Help Desk Technician - Tier 1

Marathon Ts

Falls Church, VA

Answer calls coming into the Tier 1Help Desk by the third ring. Create a customer incident in Remedy, the call tracking software for every call answered. Ability to provide Mobile Support, adding and deleting users to the client...

Help Desk Technician - TS/SCI with Polygraph

General Dynamics Information Technology

Chantilly, VA

$58.3K - $73.8K a year

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and r...

IT Tester/Help Desk (Remote) (3963)

Three Saints Bay, Llc

Arlington, VA

$60.9K - $77.1K a year

Review requirements, create test plans, detailed test cases/test scripts. Attend weekly meetings with development and functional teams. Create test scenarios/test scripts based on JIRA stories and system requirements. Stage data f...

Cleared Help Desk Manager

Tiag

Springfield, VA

$69.3K - $87.8K a year

Manage and oversee ticket tracking systems such as ServiceNow to assign, review, and ensure proper routing of tickets, and close them. Manage a team of technicians to perform computer troubleshooting and setup processes requiring...

Service Desk Technician

Empower Ai Inc.

Alexandria, VA

$46.1K - $58.4K a year

Answering helpdesk calls, and responding to voicemails in a timely manner Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreements Evaluating, prioritizing, solving...

Help Desk Analyst

Apollo Technology Solutions Llc

Norfolk, VA

$40.2K - $50.9K a year

Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. A Level 1 tech gathers and...

Help Desk Analyst - ITSM

Cilable

Norfolk, VA

$18 - $20 an hour

Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT...

Help Desk Tech

Diversant

Richmond, VA

Day shift.Responsibilities: Handle incoming calls resolving 70%.Route advanced issues to second level support teamsPassword ResetsAnswer general IT questionsQualifications:Candidates must have IT Education or 2 years experience wo...

NCIS Help Desk Analyst - Tier II

General Dynamics Information Technology

Quantico, VA

Initiate and resolves service request/problem incidents for end user issues including software and hardware Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in su...

Tier III Application Support Help Desk

Dane Llc

Arlington, VA

Must have problem-solving skills and be capable of breaking down complex situations to discover and resolve root causes; this applies to both technical issues and process issues. Good communication skills both verbal and written w...

Senior Help Desk Specialist

Teksynap

Fort Belvoir, VA

Installation, configuration, maintenance and troubleshooting for all Executive users of the DTRA systems. Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service ac...

Help Desk Administrator, ACT

The Unconventional

Norfolk, VA

Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform. A minimum of 3 years' experience (within last 6) using Learning Management Systems...

Oracle Help Desk Support General - SECRET Clearance - Virginia Beach - Onsite

Bizfirst

Virginia Beach, VA

Provide Tier 1 helpDesk Support (triage) to users, efficiently resolving issues and escalating complex problems to the appropriate teams as necessary.. Manage access requirements for Oracle Federal Financials, ensuring provisionin...

Help Desk Support Specialist II

Athena Technology Group, Inc.

Norfolk, VA

Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Serves as the initial DIO point of contact for troubleshooting hardware and software problems. Responds to end-user...

Help Desk Manager

Infranet Technologies Group

Richmond, VA

Manage and evaluate the performance of members of the Help Desk team. Manage and evaluate the performance of the Help Desk as a unit. Ensure customer service is timely and accurate. Recruit, train, and support Help Desk representa...

Help Desk Analyst

Assyst, Inc.

Sterling, VA

$45,000 - $50,000 a year

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Proven experience in providing Help Desk support in a fast-paced environment. Strong troubleshooting and problem-solving s...

Senior Functional Business Analyst - Help Desk

Cgi Group, Inc.

Arlington, VA

$76.8K - $97.2K a year

Provide functional support in the operations and maintenance of the Momentum application. Analyze and resolve issues as identified by the client across different Momentum modules. Execute various reports to identify documents or i...

IT Help Desk Analyst I

Servicesource Inc.

Oakton, VA

$35.2K - $44.6K a year

Set up new desktops, laptops, tablets, and smartphones; troubleshoot, repair, and upgrade existing workstations; and resolve software and hardware problems. Perform system administration duties to include setup of user accounts; c...

Help Desk Analyst - Remote

Icf

Reston, VA

$39,435 - $67,040 a year

Document, troubleshoot and resolve customer requests via phone, email, ticketing system Must be able to critically analyze, triage and resolve incidents, problems and requests Must be able to understand technical end user problems...

Medical Front Desk Receptionist and Technician

Premier Optometric Services

Manassas, VA

$15 - $18 an hour

Vision insurance. Ophthalmology. 8 hour shift. Rotating weekends. Please tell us about yourself, and how your experiences and skills can help our medical office? What separates a great business and staff from an average office and...

Help Desktop Support Technicians Level-2 | Full Time Work

Americas Technician Services

Front Royal, VA

$17 - $50 an hour

Mon-Fri (long-term, 40-hours per week project)\. 8:00 AM to 4:00 PM. Hardware troubleshooting, analysis, and swap for end-user devices. IMAC Install, Move, Add/Change, De-Installation - Coordinate clients? approved IMAC requests w...