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Help Desk Tech jobs in Laurel, MD

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HELP DESK SUPERVISOR

Identify and provide reporting on Key Performance Indicators and SLAs for the Service Desk. Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem...

CompanyItcnp
AddressColumbia, MD
CategoryInformation Technology
Job typeFull-Time
Date Posted a week ago See detail

Help Desk Supervisor

Itcnp

Columbia, MD

Identify and provide reporting on Key Performance Indicators and SLAs for the Service Desk. Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem...

a week ago seen See more...

Help Desk Support Specialist

Dobbs Defense Solutions

Columbia, MD

Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs. Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure component...

a week ago seen See more...

Tier 1 Help Desk

Bigbear.ai

Columbia, MD

Respond to tickets and support subscription services. Provide Tier 1 Support on Windows devices in a classified environment. Clearance: Must possess and maintain a TS with Polygraph. Associate degree in Computer Science or related...

a week ago seen See more...

End User - Help Desk Support

Bct Llc

Columbia, MD

Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs. Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure component...

a week ago seen See more...

Help Desk/Systems Administrator

Bae Systems

Annapolis Junction, MD

$112,420 - $191,070 a year

TS SCI level clearance with appropriate poly required. Five (5) years full time computer science work or experience administering computer systems. This experience shall include installation, configuration, and networking of UNIX...

2 weeks ago seen See more...

IT Help Desk Analyst

City Of Greenbelt

Greenbelt, MD

From $54,121.60 a year

401(k). Dental insurance. Employee assistance program. Flexible spending account. Health insurance. Life insurance. Paid time off. Parental leave. Professional development assistance. Tuition reimbursement. Vision insurance. 8 hou...

a month ago seen See more...

Junior Help Desk Technician

Grant Leading Technology, Llc

Riverdale, MD

$50,000 - $60,000 a year

Provides Tier-1 and Tier 2 support for Finesse application related issues Triages user reported problems End-to-end coordination of Finesse ticket resolution Administers the Finesse application configuration Triages and resolves a...

3 weeks ago seen See more...

Help Desk Support Technician

Decisionpoint | Cortek

Baltimore, MD

The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation i...

a week ago seen See more...

Customer Service/Help Desk Representative

Itegrity, Inc.

Silver Spring, MD

$45,000 - $50,000 a year

Ability to quickly learn how to use new software. General computer skills such as MS Office are required. Excellent phone skills Excellent Customer Service Skill Ability to go in to the office in Silver Spring, MD, up to 2 days pe...

3 weeks ago seen See more...

MSP Help Desk Consultant

Systems And Software Inc

Columbia, MD

From $25 an hour

401(k) matching. Flexible schedule. Health insurance. Paid time off. Parental leave. Retirement plan. 2 years. 8 hour shift. Monday to Friday. Help desk: 1 year (Required). Windows: 1 year (Required). Columbia, MD 21045 (Required)...

4 weeks ago seen See more...

Tier 1 Help Desk

Tuknik Government Services

Baltimore, MD

$36.8K - $46.6K a year

The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation i...

3 weeks ago seen See more...

Help Desk Specialist

Adc Management Solutions

Baltimore, MD

$20 - $25 an hour

Provides telephone and in-person support to users in the areas of standard Windows desktop applications, and applications developed under our client. Serves as the initial point of contact for troubleshooting application software...

a month ago seen See more...

IT Help Desk Technician

Bww Law Group, Llc

Rockville, MD

$57.8K - $73.2K a year

Provide quality desktop support to end users including support for hardware, software, printing and applications by following written procedures and applying past experiences to either walk the user through a solution and/or conne...

2 weeks ago seen See more...

Help Desk Analyst 2

Sehmi Enterprise Inc

Rockville, MD

$41K - $51.9K a year

Answer Help Desk phones and email inquiries and provide Tier 2 Support to internal users on a variety of issues. Respond to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors req...

3 weeks ago seen See more...

Help Desk/Office Clerk

Magadia Consulting Inc

Bethesda, MD

Supporting the Service Desk Dept., through tickets or incoming calls, submitting. customer requests in the proper systems (FSS-Facility Service System/(IBM) and ArchibusSystem). Document all work order requests on a filing record...

a month ago seen See more...

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