Msp Help Desk Consultant

Job Summary
We are a local Managed Services Provider providing managed technology support to businesses since 1989. We are seeking a Client Technology Manager and provide Help Desk, project management and technology support for 50+ local companies.

We provide paid training, retirement plan matching, and a flexible work environment that includes 80% of duties performed remotely.

Responsibilities

Our Client Technology Manager will work directly with local business owners and manage helpdesk requests, drive project management, and communicate with owners and staff via phone, email and other communications.

Qualifications

Excellent verbal and written communication skills are required -- as well as a working knowledge of Microsoft 365 and Google Workspace applications. Our technology steers our clients to adopt cloud solutions for their business requirements, so a candidate should possess a confident working level of cloud based applications. Dropbox, Gmail, MS365, RMM, Slack, etc. experience is most helpful. We employ state-of-the art tools to manage, support, and communicate with our clients and their technology assets and the daily mastery of these tools will be critical in providing services accurately and efficiently.

Network and server troubleshooting will be part of our initial job training, but previous experience in networking protocols and equipment will be a factor to selecting our final candidate(s).

Our ideal candidate will possess a willingness to help, a desire to learn, and the sensitivity to share/assist with the issues affecting our long term clients.

Duties:
- Respond to user inquiries and provide technical assistance via phone, email, or in-person
- Troubleshoot hardware and software issues related to desktops, laptops, printers, and mobile devices
- Install, configure, and maintain operating systems and software applications
- Assist with user account management in Active Directory
- Collaborate with other IT teammates to resolve complex technical issues
- Provide training and guidance to users on software applications and system usage
- Document all support activities and resolutions in the ticketing system
- Maintain inventory of hardware and software assets

Qualifications:
- Bachelor's degree in Computer Science or related field preferred
- Proven experience as a Help Desk Technician or similar role
- Strong knowledge of Cloud Applications, TCP/IP protocols, Office applications (Word, Excel, Outlook).
- Familiarity with various operating systems (Windows 11/Window Server, macOS)
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues
- Strong communication skills with the ability to explain technical concepts to non-technical users
- Ability to work independently and prioritize tasks effectively

Job Types: Full-time, Part-time, Contract

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Ability to Commute:

• Columbia, MD 21045 (Required)

Work Location: Hybrid remote in Columbia, MD 21045