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SENIOR ANALYST - CUSTOMER EXPERIENCE & SUPPORT

Become the authority on our Customer Experience and unearth deep insights on the customer journey and our operations effectiveness.. Define the metrics teams use to evaluate their success, perform analysis to understand the impact...

CompanyUpwork
AddressUnited States
CategoryInformation Technology
Job typeFull-time
Date Posted a week ago See detail

Senior Analyst - Customer Experience & Support

Upwork

United States

Become the authority on our Customer Experience and unearth deep insights on the customer journey and our operations effectiveness.. Define the metrics teams use to evaluate their success, perform analysis to understand the impact...

a week ago seen

Experienced Customer Support (Remote)

Epique Realty

Remote

$12 - $15 an hour

Growth opportunities. Work-from-home days. Flexible working hours. Company perks. Relaxed atmosphere. Experience in an adminsitrative role or customer centered admin position. Experience solving complex incoming problems and/or su...

3 weeks ago seen

Customer Experience Operations Professional

Veritiv

Fairfield, OH

Communicate with allocated customers to develop a new relationship as well as foster existing ones. Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention. Act a...

3 days ago seen See more...

Customer Experience Specialist

Air Canada

Los Angeles, CA

$22.47 an hour

Provide customer service/experience Check in Passengers, issue boarding pass, seat selection and verify immigration documentation Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess...

3 days ago seen See more...

Customer Support Representative (+ monthly incentives!)

Complete Merchant Solutions - Nexio

Orem, UT

$18 - $20 an hour

Connect with customers via phone, email, chat, and through our ticketing system to resolve their questions and concerns. Calmly attempt to resolve and de-escalate any issues. Respond to requests for assistance with reconciliation...

3 days ago seen See more...

PT Retail Customer Experience Coor

Tj Maxx

Enid, OK

$13.00 - $13.50 an hour

Creates a positive internal and external Customer Experience. Promotes a culture of honesty and integrity; maintains confidentiality. Takes an active role in training and mentoring Associates on front end principles. Trains and co...

3 days ago seen See more...

Customer Experience Manager

Tesla

Indianapolis, IN

Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time) Ensure all employees deliver a top-tier customer...

4 days ago seen See more...

Customer Support Specialist

Acc Premiere

Montoursville, PA

$11.50 - $12.00 an hour

Handle customer inquiries and complaints Provide information about products and services Troubleshoot and resolve product/service issues and concerns Document and update customer records based on interactions Increase customer ret...

4 days ago seen See more...

Customer Experience Agent

Southhaven Marketing

Scottsdale, AZ

$50,000 - $65,000 a year

ALL POSITIONS W2. ALL POSITIONS FULL TIME. ALL POSITIONS QUALIFY FOR BENEFITS/BONUSES. ALL POSITIONS HAVE ADVANCEMENT OPPORTUNITIES. ALL POSITIONS HAVE PAID TRAINING. 401(k) matching. Dental insurance. Health insurance. Vision ins...

4 days ago seen See more...

Customer Support Specialist 1

Modernizing Medicine, Inc.

Remote

Inc. 5000 Fastest-Growing Private Companies in America 2023. Company of the Year | 2023 BIG Innovation Awards. Fastest-Growing Company of the Year Large (Bronze) | 2022 Best in Biz Awards. South Florida Business Journal, Best Pl...

4 days ago seen

Customer Support Associate (Remote in Florida)

Fevo

Lorida, FL

Daily management of customer requests including multiple clients and organizations for ticketing, refunds, seating adjustments, merging accounts, etc. This role will be responsible for handling customer inquiries in a timely, eff...

4 days ago seen See more...

Customer Support Manager

Curate

United States

$70,600 - $77,800 a year

Provide input and feedback on sales training, automation, account load management, strategy implementation plans, and designs for new features and products Write and maintain help desk articles as the product develops to educate c...

4 days ago seen

Manager of Customer Support

Homebot

Denver, CO

$80,000 - $100,000 a year

Get to know your team of top notch front-line Customer Support specialists, including technical support specialists. Start to build relationships with cross-functional leaders Get familiar with tools and processes associated with...

4 days ago seen See more...

Customer Support Advocate

Hayes | Mdaudit

Remote

$80,000 - $100,000 a year

We have an amazing platform that maximizes revenue for thousands of healthcare organizations across the country to support them to enhance the level of patient care! We embrace diversity in a serious way! We are committed to build...

4 days ago seen

Customer Support Specialist

John Henry Foster Company

Missouri, United States

$52,000 - $70,000 a year

For the customer, your goal is to is to provide technical assistance on products, process inquiries, pricing, urgent orders and deliveries. For the team, your goal is to communicate needs and information, collaborate with other te...

4 days ago seen See more...

Help Desk Analyst / Customer Support

Findhelp

Austin, TX

$52,000 - $65,000 a year

Perform incident triage and maintain ownership until resolved or escalated for further research. Build ongoing relationships with internal clients (CSM/CEM/Curation/Prodsup) Answer and resolve incoming Helpdesk incidents via vario...

4 days ago seen See more...

VP, Customer Support

Inovalon

Tampa, FL

$200,000 - $220,000 a year

1) Develop and maintain "expert-level" knowledge regarding products, services, capabilities, infrastructure, and operations of Employer and its affiliates, the marketplace, competition, strategic positioning, threats and direction...

4 days ago seen See more...

Product & AI Realization Customer Experience Manager

T-Mobile

Bellevue, WA

$87,600 - $118,500 a year

Develop and deliver an exceptional Frontline system experience in support of enterprise strategy by applying deep subject matter expertise of systems and platforms to execute on program and/or system level initiatives. Own and dri...

4 days ago seen See more...

Customer Experience Coor

Tj Maxx

Waycross, GA

$13.00 - $13.50 an hour

Creates a positive internal and external Customer Experience. Promotes a culture of honesty and integrity; maintains confidentiality. Takes an active role in training and mentoring Associates on front end principles. Trains and co...

4 days ago seen See more...

P&C Insurance Customer Experience Representative (US Remote)

Swyfft

Birmingham, AL

This position is a 100% remote U.S. based opportunity. Some travel for day-to-day work, team meetings, and training will be required.. Support our world-class Customer Experience team by fielding questions from customers and agent...

4 days ago seen See more...

Oil and Gas Associate Customer Support Consultant

Ifs

Houston, TX

$54.7K - $69.3K a year

troubleshooting application issues, resolving customer queries, recommending solutions, guiding product users through features and functionalities. Associate Customer Support Consultant will handle day to day customer issues, prov...

5 days ago seen See more...

Nationals Baseball Summer Camps Communications & Customer Experience Coordinator: 2023-3151

Headfirst Professional Sports Camps

Washington, DC

$20 an hour

Be the face of the Washington Nationals, owning the Customer Experience for your camp location through inbound and outbound phone, email, and in-person interactions with parents and families as the person who knows them best. Comm...

5 days ago seen See more...

Technical Customer Support Specialist

Activity Messenger

Remote

Act as the primary support liaison for Activity Messenger clients, ensuring their success and satisfaction with our platform. Forge strong, supportive relationships with clients by providing clear, proactive communication, underst...

5 days ago seen

Customer Support Associate

Business Development Firm

Revere, MA

$700 - $1,200 a week

Ensure a high level of customer satisfaction by using active listening skills to create and provide targeted product recommendations. Work with the sales support team to follow up with the customer on delivery dates, monthly or qu...

5 days ago seen See more...

Customer Experience Representative

Ryan Lawn & Tree Inc

Springfield, MO

$17.50 an hour

Join a wonderful team who is eager to help set you up for success! Be recognized and rewarded for high achievement! A growing company has the potential for future personal growth opportunities! Starting pay $17.50 + per hour based...

5 days ago seen See more...

Customer Experience Manager

Home Depot / Thd

Lawton, OK

50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store r...

5 days ago seen See more...

Retail Customer Experience Coor

Marshalls

West Bend, WI

$14.00 - $14.50 an hour

Creates a positive internal and external Customer Experience. Promotes a culture of honesty and integrity; maintains confidentiality. Takes an active role in training and mentoring Associates on front end principles. Trains and co...

5 days ago seen See more...

Customer Experience Specialist - URGENTLY HIRING - 3 OPENINGS!

Protective Industrial Products

Latham, NY

$19 - $23 an hour

Assist customers via telephone, email, and chat for service and support issues. Diagnose and resolve problems utilizing department tools, resources, and business judgment, resulting in increased customer confidence with PIP produc...

5 days ago seen See more...

Shipping and Receiving Clerk/Customer Support

Palmer Trucks

Calvert City, KY

Receive shipment, confirm shipment is accurate. Distribute received shipment to warehouse or appropriate Department. Receipt invoice for Inventory purposes. Pick, stock and restock inventory. Shipment of all packages via UPS, Fed...

5 days ago seen See more...

Customer Support Specialist

Flytrex, Inc.

Remote

$40,000 - $55,000 a year

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and...

5 days ago seen

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