Customer Experience Representative

Want to work for the best? Ryan Lawn & Tree was just named one of the top three lawn and landscape companies in the U.S.! Ryan Lawn & Tree is passionate about the voice of the clean red trucks and helping customers in our communities. We go all out to provide world class service for all of our customers. We are seeking a compassionate, high energy, caring customer service representative to bring excellent customer service to our team!

Why join our team?

• Join a wonderful team who is eager to help set you up for success!
• Be recognized and rewarded for high achievement!
• A growing company has the potential for future personal growth opportunities!
• Starting pay $17.50 + per hour based on experience!
• Helping to protect the environment and create beauty outdoors!

Responsibilities of the Job:

• Provide accurate, friendly, and responsive service to customers
• Establish a positive rapport with existing and potential customers via inbound and outbound calls, chats and emails
• Maintains a working knowledge of products, services and policies within the business to serve as an internal information source
• Accurately document interactions and information into the customer database
• Effectively communicate with multiple departments and branches to ensure each customer's needs are met in a timely and accurate manner
• Adaptability: Effectively manages and supports changes to processes and procedures

• Bachelor’s degree or equivalent preferred, high school education or equivalent required
• 1-3 years of customer service experience
• Friendly and resolution focused interpersonal skills
• Articulate verbal and written communication skills
• Proven organizational and time management skills
• Ability to keep up in a fast-paced environment
• Strong attention to detail and ability to solve complex problems
• Excellent collaboration and teamwork skills
• Technical aptitude
• Experience navigating various business systems to support customer inquiries
• Openness to additional responsibilities

What we have to Offer:

• Competitive compensation and benefits package.
  • Health, Dental, Vision & Life insurance
  • 401K Plan
  • Employee Stock Ownership program
  • Generous Paid Time Off
  • 11 paid holidays
• Opportunity for growth and career advancement in a thriving industry.
• Work alongside a talented and supportive team of professionals.
• Engaging and rewarding work environment where your contributions are valued and recognized.
• Access to ongoing training and development opportunities to enhance your skills.

Why work at RYAN?

We hire great people for our 100% employee-owned company. You will become a partner in the highest quality lawn and tree company in the Midwest. In addition to being a non-smoking & EEO company with advancement opportunities, we offer an excellent benefits package, paid time off and year round employment. Plus you will have ownership with our Employee Stock Ownership Plan.