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Form of workAt White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.
White House Clinics employees enjoy a competitive wage and robust benefit package including:
- Employer Paid Health, Life & Disability Insurance
- 4 Weeks of PTO
- Retirement Plan
- 7 Paid Holidays
Many employees work alternative work schedules which allow them a day off during the week.
At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care.
In the need to protect our staff and patients, White House Clinics is requiring COVID-19 vaccination for all new hires prior to starting employment.
The Psychiatric Care Coordinator supports the medical and behavioral health needs of patients who are receiving treatment from a psychiatric provider at White House Clinics. The Psychiatric Care Coordinator reports to the Behavioral Health Program Manager and works directly with the psychiatric provider to facilitate the care needs of patients receiving Psychiatric Care. The Psychiatric Care Coordinator is responsible for managing patient flow, addressing scheduling needs, and serving as an intermediary between the psychiatric provider and the medical and behavioral health providers.
PRINCIPLE DUTIES- Participates in a morning huddle with the psychiatric provider at the start of each day, reviewing patients on the schedule and identifying any specific care needs. Responsible for addressing these needs throughout the day as appropriate (i.e. orders for lab work, prior authorizations, additional testing or screening, etc).
- Rooms patients for visits with psychiatric provider, following relevant intake protocols for taking a patient history, recording vital signs, medication reconciliation, pre-visit screenings and other components of intake relevant to Psychiatric Care.
- Coordinates with patient access staff to facilitate efficient rooming of patients, both for patients presenting in the clinic and patients being seen by telehealth.
- Contacts patients after missed appointments with the psychiatric provider to identify care needs and coordinate rescheduling.
- Responsible for submission of prior authorization requests for visits and/or medications as indicated. Follows up on prior authorization requests until prior authorization process is complete.
- Works with psychiatric provider to review patient referrals to determine appropriateness of referral and assists in scheduling these patients.
- Collaborates with medical and behavioral health providers to provide wraparound care coordination, including activities such as:
- Following up with patients who have missed appointments
- Facilitating collaboration between psychiatric provider and PCP
- Coordinating referrals for patients to outside providers, ensuring successful completion of the referral
- Collaborating with Enabling Services and Patient Financial Services staff to remove barriers to care
- Maintains a current resource list of Behavioral Health and substance use disorder community resources available to patients (i.e. specialty behavioral health assessment and counseling services, case management resources, therapeutic groups, etc.) and makes this information accessible to all provider staff.
- Assists in referring patients to outside behavioral health resources when needed.
- Discusses referral options with patient.
- Facilitates initial contact with outside service.
- Obtains appropriate releases of information to exchange behavioral health information.
- Follows up with outside service to confirm patient connection with the resource.
- Assists Medical Records staff in obtaining inpatient behavioral health treatment records upon patient discharge.
- Participates in relevant quality improvement projects related to the care of patients with behavioral health and Psychiatric Care needs.
- Employees are responsible for maintaining a thorough understanding of their role in the following protocols and as protocols are updated periodically employees are expected to remain current on any updates. As the position develops, employee is responsible for remaining current on any new or updated protocols relevant to the position.
- Referrals to PMHNP
- Intake Process – Office Visit
- Assists with other duties or in other departments as instructed by supervisor.
- Acknowledges that White House Clinics strives to be a patient-centered medical home and, as such, prescribes to illustrate the employee’s role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities.
Minimum Education
High School Diploma or GED.
Minimum Work Experience
One year of experience working in a medical office or community-based organization.
Required License
n/a
QualificationsSuccessful applicants will be mature and well organized with pleasant personality, have a professional and warm demeanor that facilitates the development of a collaborative relationship with patients, providers and outside resources. Additionally, successful applicants will demonstrate strong problem-solving skills and approach tasks and patient encounters in an energetic and creative manner. The ideal applicant will demonstrate strong initiative and the ability to be a self-starter, as well as an ability to work independently.
ORGANIZATIONAL EXPECTATIONSProfessionalism
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of practice through reading and in-services. This is especially important in the areas of mental health crisis identification and intervention, insurance coverage and claims, patient flow, scheduling, assuring correct patient information, and handling patient relations. Obeys appropriate dress code as specified in Employee Handbook. Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers. Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.
Service
Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Mission and Vision and Values of the organization. Maintains clinic standards for a clean and quiet patient environment to maintain a positive patient care experience. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
Compliance
Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Adheres to professional standards, clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.), federal, state, and local requirements, Health Resources and Services Administration (HRSA), U.S. Department of Health and Human Services (HHS), Office of the Inspector General (OIG), etc. Cooperates fully with all aspects of Corporate Compliance Plan and Standards of Conduct. Participates in all safety programs which may include assignment to an emergency response team.
ACCOUNTABILITYAccountable to the Behavioral Health Program Manager.
SUPERVISION EXERCISEDNone
TYPICAL PHYSICAL DEMANDSThis position requires sitting, some bending, stooping and stretching. Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment are also required. Position requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employees will be required lift papers or boxes up to 50 pounds occasionally.
TYPICAL WORKING CONDITIONSWork is performed in office environment and involves frequent contact with staff and the public. Position may involve dealing with angry or upset people. Evening and/or weekend work is required. Work may be stressful at times.
SALARY
$15.04 - $23.68
WORK HOURS
37.5 hours (Irregular work hours, some overtime possible at times.) EVALUATIONEvaluated annually by the Behavioral Health Program Manager and providers as appropriate.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.
