Property Manager - Class A Customer Focused

SUMMARY

Platform Residential is searching for a dynamic Property Manager for The Fitzroy Promenade, a Little Rock luxury living experience. We are looking for a seasoned manager who understands luxury product, a true self-starter and someone who leads by example. It is important this person is not afraid to get their hands dirty and represents a true "doer."

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees the daily operations of the Property in accordance with company policies and standards.
• Serves as the Property’s figurehead and creates a personal and inviting environment for all residents.
• Builds company image by establishing and cultivating relationships with influential companies and figures throughout the area.
• Promotes brand awareness through attending networking events and relevant industry events.
• Effectively motivates and increases effectiveness of all staff members on a daily basis to promote a positive and exciting work environment.
• Works effortlessly with the centralized leasing and financial teams.
• Creates and maintains positive relationships with residents and maintains Company customer service standards by responding clearly and in a timely manner to all resident questions, concerns and requests.
• Investigates resident disturbances, complaints or requests and provides resolution in accordance with regulations established in the lease agreements and/or Condominium Documents.
• Inspects Property on a regular basis to ensure optimal conditions and reports any repair or replacement needs to Construction Manager or Maintenance Supervisor. Works with Maintenance Department to assure that the property is well maintained at all times.
• Accounts Receivable, Accounts Payable, and Marketing liaison for the property.
• Coordinates with staff to maintain current leases and ensure collection, posting and depositing of rental payments and impounds as due. Ultimately responsible for accurate and timely reporting.
• Assists with the eviction of residents in compliance with court order and directions from the Legal team.
• Performing due diligence duties such as lease audits, property inventory and service contract reviews. Maintains and oversees current service contracts and arranges for new or termination of existing contracts as required.
• Assists the Construction Team or Maintenance Supervisor in maintaining contact with insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property is complying with codes and regulations of each agency.
• Prepares and implements property budget. Prepares financial and activity reports on a monthly basis and submits to the Corporate Accounting department. Analyzes the monthly financial statement and assists the Asset Manager with preparation of variance Report, Owner’s Letters and Executive Summaries. Produces weekly management reports.
• Responsible for the leasing and/or purchase of all equipment and supplies for the Property.
• Assists in organizing and creating resident functions and newsletters.
• Assures community compliance with Fair Housing requirements and all applicable laws, codes, and ordinances.
• Performs other related duties and assignments as required.

SUPERVISORY RESPONSIBILITIES

• All On-site Staff

QUALIFICATIONS:

• Solid analytical, organizational skills and ability to multi-task.
• Highly developed verbal and written communication skills.
• Highly motivated and a self-starter.
• Ability to work independently and as part of a team.
• Significant managerial experience.
• Strong knowledge of operations with budget formulation and analysis skills.
• Proactive thinking with detail-oriented and creative problem solving approach.
• Ability to make decisions and initiate action within established guidelines.
• Ability to act decisively in an aggressive environment.
• Must work well under pressure and handle stressful situations in a professional manner.

EDUCATION and/or EXPERIENCE:

• BA/BS degree in Finance, Real Estate or related field preferred.
• Minimum 5 years experience in Property Management, 3 years Property Manager experience required
• Strong proficiency in Microsoft Excel and budgeting.
• Management/employee development experience.
• Experience in property management/leasing/operations.
• Computer skills including: internet, MS Office Products (Outlook, Excel, Word)
• Experience w/ Realpage

Platform Residential is a EEO.