Address
Form of work
SalaryESSENTIAL FUNCTION OF THE POSITION: To assist the Property Manager in managing the day to day operations of the community.
RESPONSIBILITIES: Either directly or under the supervision of the Property Manager, the duties include, but are not limited to the following:
- Greeting prospects.
- Qualify prospective residents.
- Answer the telephone in a cheerful, professional and informed manner and obtain an appointment with the prospect.
- Tour model, and make-ready units and then close the sale.
- Assist Property Manger with posting of rent, notices and other administrative duties.
- Prepare monthly newsletter for residents.
- Create flyers and other resident correspondences.
- Regular, effective marketing on an on-going basis includes building rapport with federal, state and local agencies, potential employers and other potential sources of prospective residents.
- Accompany Property Manager to market area vendors, attend Apartment Association functions and Chamber meetings.
- Accept applications for residency;
- Check to see if complete.
- Explain application fee and deposit fees.
- Determine move-in date and apartment desired.
- Process necessary checks for final management approval.
- Complete all leases and addendums;
- Property Manager to review and sign.
- Explain lease to leases.
- Have a thorough understanding of rental application, lease agreement and related
- documents.
- Have a thorough understanding of the areas competition, including amenities, prices, etc.
- Prepare weekly traffic reports.
- Follow lease renewal and recertification process.
- Notify maintenance of service requests;
- Answer phone.
- Check answering service
- Write up service requests.
- Follow up with resident to ensure service was satisfactory.
- File service requests at completion.
- Order all office supplies.
- On a rotation basis, or as needed, shared exterior maintenance duties to include but not limited to;
- Monitor grounds and pick up trash where needed.
- Sweep parking, common and dumpsters areas.
- Trim, weed, plant flowers and shrubs.
- Painting and cleaning, if necessary.
- Advise Maintenance and Property Manager of any capital improvement needed.
- Write up service requests for any exterior repair needed.
- Vacuum swimming pool and maintain chemical balances as needed.
- Arrange pool furniture and remove trash in pool areas.
- Ensure boot leg or bandit signs are in proper locations, are in good condition, and banners or balloons attached.
- Ensure clubhouse, office and public areas are clean and smell fresh.
- Prepare refreshments for prospective residents.
- Always maintain a courteous and helpful attitude to residents and prospects.
- Accept rental payments.
- Be able to fill position of Property Manager and/or Leasing Consultant in the absence or vacation of either.
- Follow owner and management procedures and requests as directed.
Qualifications
Position requires computer skills and word processing skills are necessary. Must be able to work at least a 40 hour work week and be available as staffing needs on weekends.
Physical Requirements
- Stand and walk or sit alternatively depending on specific needs of the day. Estimate 60% of time is spent on feet and 40% of time is sitting at desk.
- Have frequent need (33% to 66% of the time) to perform the following physical activities;
Bend/Stoop/Squat Pick up litter, filing
Climb stairs Inspect and show property
Push or Pull Inspect and show property, open/close doors
Reach above shoulder Inspect property, store/retrieve supplies
- Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
- Constant need (66% to 100%) to perform the following physical activities:
Writing/Typing Corporate/Resident communications
Grasping/Turning Telephone/Doorknob use
Finger Dexterity Operation of office equipment
- Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs. Rare need (less than 1% of the time)
20 lbs. – 25 lbs. Occasional need (1% to 55% of the time)
10 lbs. – 20 lbs. Frequent need (33% to 66%)
Under 10lbs. Constant need (66% to 100% of the time)
Vision Requirements
- Constant need (66% to 100% of the time) to complete forms, read and review reports and wide variety of correspondence, view computer screen. Frequent need to see small detail.
- Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (inspecting property, neighborhood surveys.)
- Must be able to determine colors properly because of decorating, design, paint colors, etc.
Hearing Requirements
- Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and property management, vendors and residents.
Speaking Requirements
- Constant need (66% to 100% of the time) to communicate over telephone and in person
Driving Requirements
- Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and visit the Home Office.
- Must have valid driver’s license and automobile insurance.
Working Environment
- Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time.)
- Occasional exposure to caustics, solvents, oils, paint fumes, flammables, pesticides, etc. (less than 10%.)
Reasoning Development
- High – Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to diverse group of personalities.
