Project Manager

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, United States
Overview:

GitHub is seeking a Project Manager for our Expert Services team, reporting to the Regional Director of Expert Services. This position works closely with the Regional Director, Engagement Manager and Services Delivery Engineers to provide excellent customer service to our customers, as well as serve as a liaison to internal teams. This is a remote position that will be focused on supporting our West Coast engagements.

The Project Manager plays a pivotal role in maintaining customer satisfaction by facilitating exceptional service from commencement to completion of service deliveries. The Project Manager ensures that projects are completed with consistent high quality, with a primary focus on stakeholder alignment and unblocking throughout the entire services process. In addition, they are responsible for identifying and directly scheduling staff based on their skill set, location, and customer objectives. The Project Manager is also focused on ongoing process improvement and operations flow specific to engagements to maintain a scalable, repeatable business.

Responsibilities:

• Schedule and plan a large volume of engagements in the Enterprise space. Work closely with the Regional Director and Engagement Manager to ensure the backlog of services engagements are delivered.
• Collaborate with field services sales to understand customer needs so that Services delivery can exceed expectations.
• Oversee cross-functional delivery teams in a dynamic environment to ensure high quality deliverables are on- time and within budget through effective resource management.
• Build and drive project delivery plans and schedules with Solution Architects, delivery engineers, and customers. Be accountable for the management of project timelines, budget, and milestones.
• Reliably and consistently provides great customer experiences by scheduling engagements on time with appropriate resources. Manage customer communication with regards to scheduling and sentiment.
• Develop and leverage a deep understanding of GitHub Services offerings in order to assign and schedule effectively.
• Collaborate cross-regionally for optimized scheduling, delivery and process fidelity.
• Attend customer kick-off calls, build customer rapport, and garner customer feedback via satisfaction related surveys.
• Drive weekly internal engagement reports that provide insight into team accomplishments specific to customer engagements.
• Be the primary point of contact for the assigned engagements when it comes to delivery expectations, customer context, or sales.
• Ensure client engagement issues are resolved in a fast and professional manner.
• Work closely with operations teams on forecasting, reporting, assignment allocation, and process improvements.
• Help standardize and optimize the engagement process flow.
• Maintain a bias to act towards improving existing processes and communications.
• Possess a deep knowledge of best practices when it comes to strategic delivery and customer satisfaction, executing in effective ways across complex projects.
• Understand and implement project management and GitHub administrative tooling.
• Work with operations to build solutions for scheduling, time tracking, and engagement visibility.
• Conduct partner alignment meetings and ensure partners understand their roles and responsibilities for co-delivered engagements.
• Be a secondary support to the Engagement Management function.
• Be a secondary support to operations reporting.

Qualifications:

Required Qualifications

• 5+ years’ experience in a professional services, technology delivery, or software implementation operations roles
• 2+ years experience working in a customer-facing role
• Experience working with partners on subcontracting, co-delivering, and services engagement oversight.
• Demonstrated ability in managing a large volume of engagements

Preferred Qualifications

• Experience working for a technology vendor in the DevOps, DevSecOps or Developer AI industry in an operations or project management capacity
• Basic awareness of software development vocabulary and technical aptitude to learn basic Git and GitHub vocabulary
• Excellent follow-up on action items with a get-it-done positive attitude in a fast-paced, frequently changing environment
• Excellent communication skills, both verbal and written

Compensation Range: USD $73,500.00 - USD $195,000.00 /Yr.
In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
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Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
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