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SalaryDescription
SUPERCHARGE your career here at Powerhouse!
Why Powerhouse:
- Comprehensive benefits plan with multiple plan options for medical and dental.
- Vision, HSA, Voluntary Life, FSA, Dependent Care and additional voluntary benefits
- Company paid long term disability and life insurance.
- 11 Paid company holidays.
- Paid Time Off
- 401(k) plan
What YOU will do:
- Receives and reviews estimates for accuracy, updates status within internal software.
- Create work orders from inspection issues, proactive work orders from Contractor Partners, Operations Manager and Exteriors Service Team and dispatch to the contractor.
- Assist with processing proactive and customer generated work orders as required.
- Engages in discussion with Contractor Partners regarding estimates, pictures as required to ensure we meet our SLA timeframes.
- Assist with reviewing Work Orders for verbiage accuracy and ensures that verbiages match the pricing and that scope of work coordinates with supporting digital pictures.
- Evaluates Work Order services and consolidates when and where appropriate.
- Dispatch approved work orders to contractors and obtain a scheduled completion date and follow through to completion.
- Request Work Order Base contracts if contractor not assigned to sites or status.
- After completion of work order follow up with contractor and track for receipt of WOV to ensure we meet our invoicing SLA.
- Source contractors for one-time work orders, obtain all relevant paperwork to meet the business requirements.
- Remains informed on current code ordinances and water restrictions within the industry that may affect Work Orders.
- Advise of work order process enhancements in writing including reason, format, and benefit of change to the Special project Senior Manager.
- Complete daily, weekly, and recurring job assignments on time.
- Meet Key Performance Indicator (KPI) requirements as outlined by Supervisor.
- Execute job responsibilities with the drive to creating Raving Fan customers.
- Other duties as assigned.
What YOU bring:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- At least 2 years in horticulture or a business-related field or equivalent professional commercial landscape experience required.
- Previous experience in initiating and processing customer service requests beyond the scope of the contract.
- Demonstrated experience in estimating commercial landscape projects.
- Previous experience in the direct recruitment, hiring, and managing of subcontractors.
- Demonstrated experience in employee relations, communication, and problem-solving.
- Working knowledge of landscape and snow removal industry is essential.
Equal Opportunity Employer/Disability/Veterans
Work Location: In person
