Project Coordinator

Build your Career with an Industry Leader

LSI’s heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,400 people at 11 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions.

We are looking for a Project Coordinatorto support our Graphics team in Akron, Ohio.

Akron, OH is where you’ll find LSI’s hub for the Printed Retail Graphics & Décor, Digital Solutions, and Adapt Program Implementation businesses. These businesses provide turnkey product and service solutions to the Grocery, Quick Serve Restaurant, Retail Petroleum & Convenience Store and Pharmacy vertical markets.

SUMMARY:

Manages and coordinates activity of accounts and support team. Ensures high degree of customer satisfaction through a high level of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages a variety of accounts by maintaining a full working knowledge of account forecasts, products, design intent, profitability, pricing, product line, invoicing, and installation
• Processes assigned sales orders by reviewing input from customers or National Account Manager and enters into the computer database system
• Serves as liaison for internal and external customers and suppliers for assigned accounts by providing effective and efficient lines of communication. Serves as secondary contact on accounts assigned
• Communicates customer developments and expectations with the Sales and Production teams
• Satisfies any requirements needed by customer or National Account Manager concerning any aspect of products and services offered
• Prepares correspondence or quotes for customers by following established procedures and formats
• Coordinates workflow that may be required to support the accounts using effective communication, motivation and leadership skills
• Produces and distributes required account-related reports
• Assists the Sales Team in scheduled meetings with internal and external customers
• Creates and maintains internal customer files in good order
• Analyzes and manages inventory levels on an ongoing basis
• Monitors and coordinates slow moving or obsolete inventory
• Processes internal forms for management of customer inventory requirements
• Processes internal forms for Production to provide services and products
• Works with Graphic Design and Production Arts Departments to ensure accurate graphic specifications
• Interfaces with all Production Departments for timely completion of graphic programs
• Coordinates installation requirements with customers and Installation Department
• Communicates changes to Production Departments and customers in a timely manner
• Strives for commitments for customer production needs on a timely basis for internal scheduling
• Responds to internal communication requests on a timely basis
• Prepares weekly billing forecasts by the end of the day each Thursday

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

KEY PERFORMANCE INDICATORS:

• Builds Strategic Working Relationships – Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Builds Trust – Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Decision Making – Identifies and understands issues, problems and opportunities, compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probable consequences
• Planning and Organizing - Establishing courses of action to ensure that work is completed efficiently.
• Initiates Action – Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
• Customer focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

EEOC:

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.