Program Specialist Iv

Are you a highly motivated, compassioned, and dedicated individual seeking a rewarding career dedicated to assisting the most vulnerable citizens of Texas, providing vital services such as food, medical care, and cash assistance?
If yes, The Community Partner Program invites you to join our dynamic team in an innovative and high-performance environment. The Community Partner Program (CPP) District Support Lead (DSL) works under general supervision, with moderate latitude for initiative and independent judgment. The DSL reports to the District Supervisor, support the Community Support Specialists and collaborates with internal and external stakeholders to expand awareness of CPP programs. Supports CSS (Community Support Specialist) and provides expertise in various HHSC (Health & Human Services Commission) benefits programs such as Medicaid, Children's Health Insurance Program (CHIP), and the Supplemental Nutrition Assistance Program (SNAP). The DSL work involves providing consultative services and sharing best practices and resources with Community Partners. Responsibilities include team support in absence of supervisor, CSS support, partner recruitment, coordination of stakeholder engagement, participation in program development, planning, implementation, analysis and evaluation activities, and delivery of training and informational presentations. The DSL will work independently and as a team member with offices in multiple locations across the state. Community engagement and partner support may often require work outside of regular hours.
The DSL will travel up to 65% within assigned region and occasional travel may be required to other work locations. Performs other duties as assigned or required to maintain efficient department operations.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and are willing to utilize a personal vehicle to travel 65% of the time.
Program Support and Training 30%
Will provide ongoing support, training, and technical assistance. Program support includes technical assistance, troubleshooting and problem-solving, in-person visits and remote contact, training, newsletters, and presentations. Plans, coordinates, and facilitates stakeholder meetings to provide programmatic updates and training. Training includes information on HHSC benefits programs, CPP policies and procedures, and YourTexasBenefits.com. Assist with Community Partner Program Forums. Represents HHSC at external stakeholder meetings, events, and workshops as requested.
Partnership Recruitment and Retention 25%
Conducts assessment of governmental, faith- and community-based organizations within the assigned region
(County/Counties). Identifies prospective governmental, faith- and community-based organizations to assist leadership in meeting yearly recruitment goals for program expansion. Engages, informs, and educates local organizations to recruit new Community Partners and maintains a record of all recruitment activities. In accordance with the CPP recruitment plan, DSL will conduct recruitment presentations, identify potential community partners, and achieve recruitment goals for the year. Assists with onboarding new community partner organizations by coordinating and collaborating with CPP staff to formalize partnerships via a non-financial agreement.
Data Collection, Assessment/Evaluation, and Program Development 20%
Documents information on all program activities using HHS designated database. Participates in ongoing evaluation, data collection, and quality improvement initiatives to strengthen the work of the CPP. Identifies, and analyzes self-service data, and assists in reviewing, verifying, and resolving trends in CPP, eligibility, and TIERS data collected through the self- application, CPP Website, and State Portal. Identifies trends, best practices and provides recommendations for projects and opportunities for improvement and assists in preparing programs and evaluation reports.
Supervisory Support 15% Supports the District Supervisor with day-to-day management of and training of staff. Acts as District point of contact in the absence of the District Supervisor. Performs other duties such as holding meetings, providing directions to staff, assisting in performance review and staff development including coaching and counseling.
Other Duties 10% Performs other duties as assigned. Participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Skills Abilities:
•Knowledge of HIPAA (Health Insurance Portability and Accountability) and other privacy laws and policies. •Knowledge of HHSC Community Partner Program

Knowledge of SNAP, TANF (Temporary Assistance for Needy Families), Medicaid, CHIP, Healthy Texas Women, and MEPD (Medicaid for the Elderly and People with Disabilities) (Medicaid for the Elderly and People with Disabilities) programs

Knowledge of HHS benefit eligibility policy, processes, procedures, and systems.

Knowledge and skills for communicating and coordinating with diverse groups/staff

Skill in effective communication both orally and in writing.

•Skill in program organization, administration, and problem solving. •Skill in meeting facilitation, organization, and planning.
•Skill in providing individual and group training and technical assistance related to technology and program. •Skill in meeting project goals and deliverables, managing multiple, competing priorities, and tracking and monitoring and evaluating project progress.

Skill in identifying problems, evaluating alternatives, and implementing solutions.

Ability to provide proof of a valid driver’s license.

Ability to utilize personal vehicle to travel 65% of the time.

Ability to use personal computer application software (Microsoft Word, Excel, Access, and Outlook).

•Ability to navigate TIERS, State Portal, Workflow Management Systems, YourTexasBenefits.com and the mobile app to provide information and solve issues. •Ability to translate technical information into easily understandable language.

Ability to work independently.

Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds.

Ability to maintain effective working relationships with managers, co-workers, the public, stakeholders, government officials and partners.

Ability to provide accurate and best in-class customer service.

Ability to use, troubleshoot, problem solve, and train others to use technology (websites, databases, software).

Registration or Licensure Requirements:
Valid State Issued Driver's License

Initial Selection Criteria:
1. Knowledge of HHSC benefits programs including SNAP, TANF, and Medicaid.
2. A minimum of two years’ professional experience working/using any of the following systems: TIERS, State Portal, Workflow Management System, YourTexasBenefits.com, or the YourTexasBenefits.com mobile app.
3. Experience in providing support, guidance, and technical assistance with programmatic requirements and different technologies.
4. A minimum of one years’ professional experience working directly with the Community Partner Program required.
5. High School diploma or GED equivalent is required.
6. Sixty (60) semester hours from an accredited college or university is required OR relevant customer service experience may be substituted for education.

Additional Information:
This position can telework

MOS Code:
1575