Program Manager - Walk-In Clinic

Who is Comprehensive Healthcare?
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.
What are we looking for in a Program Manager?
The Program Manager is responsible for overseeing staff and managing the operations of two unique programs within our continuum of community-based integrated care services in the Yakima area. The first program is our new, primary care walk-in clinic opening in January 2024, which will be located within our outpatient facility. The other program is our behavioral health treatment services provided on-site at Camp Hope, a low-barrier emergency homeless shelter in Yakima. The goal of the Program Manager is to supervise assigned staff and operations for these programs to ensure that client care and satisfaction are exceptional, while also maintaining fiscal responsibility. In addition to administrative responsibilities, the Program Manager may also participate directly in treatment by providing case management and service coordination and completing clinical documentation. This role will require coordinating directly with clients and their families, staff, and other community providers, so a customer service orientation and the ability to build relationships with diverse groups are essential. Prior experience in practice management, operational improvement, and regulatory compliance within the healthcare field are required for this position. Some local travel within the Yakima area is expected.
Program Manager duties include:

• overseeing day-to-day operations of the assigned programs and promoting high standards through the development and implementation of workflows & protocols
• ensuring the delivery of appropriate, clinically effective, and culturally-competent services across all programs by managing staff levels, work assignments, and internal processes to meet client satisfaction and care quality goals
• ensuring that services are consistent with regulatory, accreditation, and organizational standards, including standards set by managed care organizations for enrollment, care quality, client access, and emergency department utilization
• providing exceptional customer service to internal and external partners, ensuring all client complaints are adequately addressed and holding staff accountable to customer service policies and client satisfaction goals
• mentoring and coaching individual employees and teams, providing guidance and structure to achieve best practice, and working to develop strong clinical skills and optimal performance across all staff
• partnering with other healthcare leaders to develop a coordinated delivery system within the community and to promote our services & mission

Qualifications:

• Bachelor’s degree in business administration, healthcare administration, or related field
• Two years of experience as a supervisor within a physical healthcare environment
• Demonstrated knowledge of health insurance plans within Washington State, community health centers, and primary healthcare services
• Proficient in use of electronic health records or other client information systems
• Driver's license, vehicle liability insurance, and a minimum of two years of driving experience
• Must be eligible for Registered Agency Affiliated Counselor credential from the Department of Health

What Comprehensive Healthcare Can Offer You
Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Employer-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Employer-funded life and disability insurance program
• Tuition reimbursement program to support employees pursuing additional education
• Employer-funded student loan repayment assistance

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department gladly offers accommodations and assistance for the application and interview process; please contact us to make arrangements.