Program Manager, Performance Monitoring

Description

REPORTS TO: Senior Program Manager, Monitoring & Capacity Building 

STATUS: Exempt, salaried, full-time 

LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule) 

SALARY RANGE: $53,730-$76,440
 

ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH): 

All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. ?On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org. 

Position Summary: 

We are looking for a Program Manager to serve a critical role in overseeing Performance Monitoring activities for All Chicago MHH partner agencies. The ideal candidate will have strong skills in process development and data analysis/visualization. The Program Manager will be responsible for developing processes for performance outcomes monitoring and ensuring Performance Monitoring is completed on time, produces high quality deliverables, and supports partner agencies in performance improvement.

Desired Core Competencies:  

• Supervision: Excellent supervision skills with a strong desire to grow, invest in, and motivate staff. Delegates clearly and effectively. 
• Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders. Manages the stream of information effectively. 
• Project Management: Ability to strategize, prioritize, and manage entire projects involving multiple teams and stakeholders from start to finish. 
• Data Analysis: Ability to analyze data and think critically to identify conclusions or needs. 

Position Responsibilities:

• Develop procedures for performance outcomes monitoring of agencies.  
• Develop procedures for supporting All Chicago program teams, including those supporting Illinois Department of Human Services (IDHS) Permanent Supportive Housing and Rapid Rehousing programs, carry out Active Contract Management.  
• Oversee submission of quarterly performance reports for IDHS Permanent Supportive Housing and Rapid Rehousing programs.  
• Manage performance evaluation of Continuum of Care-funded partner agencies.   
• Oversee performance outcomes and/or compliance monitoring activities for partner agency projects including those in IDHS Permanent Supportive Housing and Rapid Rehousing programs: data analysis, data visualization, file and document review, summarizing of insights, communication with program staff, and identifying and meeting technical assistance needs.  
• Identify needs for capacity building based on findings from monitoring: technical assistance, training, and peer support.  
• Oversee creation of technical assistance resources that support agencies in improving performance outcomes and/or compliance, including understanding how data translates to outcomes, what contributes to compliance and performance outcomes, and correcting data errors.  
• Plan and facilitate meetings with internal program teams and partner agency staff as needed.  
• Expand knowledge within All Chicago and the CoC related to compliance, data, and performance outcomes.  
• Respond to requests for information from All Chicago staff, partner agencies, and community members seeking resources and assistance.  

Requirements

Qualifications: 

• Master's degree in social work, Psychology, Social Justice or another related field is required. An equivalent combination of education and experience will also be considered. 
• Possessing 4-6 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred. 
• Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred. 
• Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook. 
• Ability to prioritize, meet deadlines and manage changing priorities. 
• Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.  
• Strong skills in data analysis and visualization. 

Compensation:

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more. 

To Apply:

• Please submit cover letter, resume, and salary range requirement