Program Manager, Change Management And Employee Engagement

JOB DESCRIPTION
Your Role

The People and Engagement (P&E) Change Management and Employee Engagement team has three core impact areas: lead and execute enterprise level change efforts, holistically manage data collection, analysis and strategy on employee experience, and measuring organizational effectiveness from a human resources standpoint. The Program Manager, Change Management and Employee Engagement will report to the Senior Manager, Change Management & Employee Engagement. In this role you will facilitate integrated people strategies/plans for enterprise initiatives of significant impact. You will also apply a deep acumen in analytics to diagnose drivers of business performance and Employee experience, engaging with business leaders and partners to influence action. You will work with the Senior Manager and other stakeholders across People & Engagement to ensure our expertise and insights influence our organizational effectiveness model and our program work.

Your Work

In this role, you will:

• Provide overall program leadership, guidance, and manage all aspects of a given program, including requirements gathering, business case creation, and implementation
• Develop resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities
• Lead cross-functional meetings and foster teamwork; drive escalation and resolution of issues, while promoting collaboration and coordination across broad categories of stakeholders
• Support and coach project managers within the program, while providing technical expertise in planning, execution, and leadership of program, projects, and initiatives
• Ensure strategic direction and design of recommendations is aligned with company and business unit goals and objectives
• Consults and makes recommendations to senior management/executives on significant issues focused on improving effectiveness at various levels within the organization
• Leverage various data sources and resources to assess organizational effectiveness across the enterprise using quantitative and qualitative data from multiple functions including Change Management, Performance, Leadership, and Employee Experience
• Orchestrate large-scale initiatives of significant complexity and business impact using operational key performance indicators and institutional standards in order to achieve long-term business outcomes
• Apply core principles of Change Management and Employee Engagement to research and interventions

QUALIFICATIONS
Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience
• Requires at least 7 years of prior relevant experience
• Requires practical knowledge in leading and managing the design, standardization and execution of processes, projects and tactics within a business area
• Experience in Change Management, Employee Engagement, and/or organization effectiveness
• Experience managing projects with multiple qualitative and quantitative sources
• Experience in project management including risk management, prioritization, navigating matrix environments, critical thinking, decision making
• Experience collaborating with and influencing the decision-making process of all levels of leadership
High levels of organization and detail-orientation to effectively manage complex projects and diverse stakeholder groups

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

• Hybrid – In a business unit approved office a few times per year to 3 days per week, on average

• Office – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.