Program Manager

Position Overview:

Under the direction of the executive director, this position is responsible for the project management of all logistics and communications for our global surgical clinics.

Major Responsibilities:

Responsibilities include, but are not limited to…

Project management of each surgical clinic (8-12 per year)

• Volunteer communications, logistics, and management (avg. 30 non/medical volunteers per trip)
  • Management of international travel for all volunteers
  • Routine communications with volunteers for trip preparation
  • Management of visa applications
  • Application for temporary medical permits for all medical volunteers
  • Training of non-medical Volunteers (when applicable)
  • Packing & unpacking the medical records box
  • Assisting the mission director with preparation as required
  • Responsibility for and proactive resolution of all travel queries
  • Ensure all medical volunteers complete their volunteer contribution
  • Ensure all volunteers complete their post-trip evaluation and file accordingly

Office Administration

• Assisting development and marketing manager as required
• Assisting with warehouse logistics
• Assisting with the processing of donations
• Resolving queries in Salesforce
• Digitization of medical records

Who You Are:

We are looking for an optimistic, proactive, organized, disciplined, diplomatic, friendly, communicative, focused, creative, flexible, curious, and enthusiastic self-starter interested in a career of global health or not-for-profit work.

Experience:

Experience either working or volunteering in a capacity where you learned the art of customer service. Experience with international travel and visa acquisition or experience synthesizing and following complex bureaucratic instructions.

Education: A bachelor's degree in a relevant field.

Skills:

• Project management: Proven track record setting goals, tracking progress, and providing updates till completion.
• Policy research and instruction: Ability to research and instruct others on how to follow policies i.e. visa requirements
• Strategic Harm Reduction: Understanding where there are opportunities for harm and proactively planning to reduce or avoid harm.
• Stress management: Ability to check in with oneself, see where they are, and appropriately decompress.
• Communication: Strong written and verbal communication skills to effectively convey nuanced information to various stakeholders, bridging numerous cultural and language barriers.
• Stakeholder engagement: Skill in building and maintaining relationships with community partners, government agencies, NGOs, and other relevant stakeholders.
• Problem-solving: Capacity to identify challenges, develop innovative solutions, and adapt strategies based on changing circumstances.
• Task consolidation and prioritization: Ability to sort and organize long to-do lists to maximize productivity and quality of work.