Program Manager

Description

The Program Manager is a primary supporter of client-facing employees who are deployed both nationally and internationally.  This position is a stakeholder in personnel selection and management decisions and supports both administrative (HR and Finance) and logistics issues relative to the client-facing teams.  This position works within a team environment but much of the work is performed in a semi-autonomous fashion.  The ideal candidate will have strong experience managing personnel and will be able to prioritize and efficiently handle workload while ensuring contract compliance and client satisfaction. The salary range for this position is listed as $65,000-$70,000. 

Duties

• In order to ensure premier service delivery, function as a liaison between the company, clients, and client-facing security personnel.
• Participate in the selection of security personnel and provide them with management oversight, guidance, evaluations, and general support.
• Review and oversee case notes, time entries and updates.
• Cultivate strong, long-term relationships with client points of contact.
• Support travel logistics and review expense reports.
• Plan and participate in company provided training.
• Support onboarding and offboarding processes, including equipment management.
• Be knowledgeable of all client contract requirements; design and implement solutions to ensure exceptional client service. 
• Works closely with the Sr. Program Manager on projects relative to service delivery strategies and/or, client satisfaction needs.

Skill Sets

• Superior communication skills with the ability to communicate effectively and professionally with diverse groups.
• Superior service delivery mindset and initiative
• Demonstrated self-motivation and ability to work effectively with little or no direction. 
• Demonstrates an ability to interact effectively with executive staff, clients, employees, and vendors.
• Detail oriented, highly organized, and ability to multitask.
• Possesses an ability to work comfortably and interact with all levels of management.
• Proficient computer skills including MS office applications and database applications.
• Ability to cultivate strong working relationships with other departments and co-workers.

Other Requirements

• Suitable candidates must possess a minimum of 7 years of specific experience in dynamic, fast-paced, client service environments and/or project management positions.
• Ability to travel domestically or internationally (less than 10%).
• Advanced experience in directly managing large, diverse teams is a plus.

Benefits

• Health benefits
• Dental 
• Vision 
• 401(k)
• paid holidays
• Up to 7 weeks PTO
• Personal Gym Reimbursement

For more information about our company, culture, and mission, please visit our website:

http://at-riskinternational.com/

AT-RISK International is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, protected veteran status