Address
Form of workRepublic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.
We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
- We protect our colleagues and communities through safe practices everywhere, every day.
- We are committed to serving our customers and communities by going above and beyond to exceed expectations.
- We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
- We are driven to deliver results in the right way.
- We encourage a human centered culture that honors the unique potential and dignity of every person.
POSITION SUMMARY: The Marketing Analyst, Field Program Management plays a key role in the development and support of the customer experience roadmap, which prioritizes effective change management, customer needs, and business outcomes to focus the organization on successfully delivering a world-class customer experience. The Analyst will support project execution through project planning, cross-functional alignment, and implementation activities. They will be responsible for partnering with key stakeholders to create highly impactful resources such as training tools, videos, talking points, and SharePoint site design. They will provide support in the planning, organizing, development, and implementation of strategies that have high impact on both internal and external customers.
PRINCIPAL RESPONSIBILITIES:
Supports the creation and implementation of Customer Zeal resources, training tools, communications, and data analysis reports.
Analyzes customers’ needs and business outcomes to prioritize the organization and design programming to successfully deliver what matters most.
Partners with internal SMEs and vendors to identify gaps in how the Customer Zeal initiative is being received by the field to maximize the impact made by resources, videos, and communications.
Analyzes key data inputs that are indicative of the employee experience to measure and validate the functional priorities and drive continuous improvement.
Collaborates with functional peers to provide seamless delivery to the business and promotes a culture of thoughtful, purposeful growth as it pertains to Customer Zeal and its goals.
Partners with leadership on change management programs that support customer needs and organization priorities inclusive of stakeholder assessment, change impact analysis, organizational readiness activities, and measuring adoption.
Supports the creation of communications and messaging related to Customer Zeal initiatives. In partnership with leadership, ensures all communications are aligned.
Works in partnership with the initiative lead to document program objectives, benefits, structure, measures of success (KPIs), and governance that will support monitoring and reporting program status and progress towards outcomes.
Collaborates with key stakeholders to develop job aids and training tools for implementation.
Identify and analyze the impact of change on impacted groups through data and gap analysis.
Supports the creation, presentation and distribution of critical Customer Zeal metrics, information, program updates, and expectations with field leaders.
Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
Preferred experience with change management, digital customer experience, sales, or customer support.
Proven critical thinking, problem solving, decision-making, and analytical skills.
Results oriented and good time management skills.
Written and verbal communication skills with the ability to create, process, and design content in PowerPoint, Word, and Excel.
Excellent listening skills with a strong ability to build cross-functional relationships.
MINIMUM QUALIFICATIONS:
4+ years of business experience
Rewarding Compensation and Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
