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Form of workJob Description
Internal Job Title: Customer Focus Team Manager
Founded in 1971, ControlTek (now Vexos|ControlTek) is an electronics design and manufacturing services provider located in Vancouver, WA. We assemble circuit boards, cables and system builds for other companies in the Industrial, Medical, Military/Aerospace and other technical industries.
We prioritize not only the business but also the people. Our team is dedicated to innovation, problem-solving, and cultivating meaningful relationships. We are currently seeking a Program Manager who shares our passion for delivering solutions and establishing lasting partnerships.
Role Overview:
We need a Customer Focus Team Manager who shares our commitment to solving customer problems and building lasting partnerships. Your role is to lead a team, ensure we meet our goals, maintain good customer relationships, and improve continuously. You'll need strong leadership skills and experience working across different teams to succeed.
Essential Duties and Responsibilities:
Customer Relationship Management:
Build positive relationships with customers.
Handle customer inquiries and requests.
Visit customer sites to understand their needs.
Work with teams to solve customer problems.
Negotiate contracts with customers.
Technical Knowledge:
Understand electronic materials and manufacturing processes.
Know how to manage supply chains effectively.
RFQ and NPI Process Management:
Lead the process for introducing new products.
Make sure projects meet our goals and are profitable.
Assess risks before committing to new projects.
Review and approve customer quotes.
Project Management:
Keep track of customer orders and ensure on-time delivery.
Prepare reports for management and clients.
Fix problems that come up during projects.
Manage changes to quotes and products.
Leadership & Team Building:
Lead team meetings and support team goals.
Train and develop team members.
Give feedback to help team members grow.
Supervisory Responsibilities:
Manage the Customer Focus Team, including hiring, training, and career development.
Skills & Experience:
5-10 years of leadership experience.
Experience with product management in electronics.
Good communication and problem-solving skills.
Willingness to travel within North America.
Qualifications:
Bachelor's degree in Engineering or related field.
At least 6 years of experience in Program Management.
How we do our jobs today:
We have custom software databases which we use everyday. We’re also regularly in excel and web based tools.
In September 2023, we were acquired by Vexos. We are now Vexos|ControlTek. In September 2023, we were acquired by Vexos. We are now Vexos|ControlTek. As Vexos we plan to expand our customer base on the west coast and nationwide. We will be integrating tools such as quoting and MES (manufacturing execution system) software.
