Program Director

With centers located nationwide, Intuitive Health provides their health system partners a vital bridge from fee for service to value-based care by improving inappropriate ER utilization in a way that benefits patients directly creating loyalty, repeat visits, and site-level profitability. These centers provide better access and better service to patients by eliminating the need to choose between visiting an ER or Urgent care, decreasing waiting times and increasing efficiency with door-to-door times, and concierge level customer service. This is an excellent opportunity to join an organization that offers an incredible culture and strong growth opportunities.
About Intuitive Health
Founded in 2008, Intuitive Health has become the Nation’s leading provider of high quality outsourced Emergency and Urgent Care built on the foundation of Servant Leadership; a culture of influencing people to work toward goals for the common good with character that inspires confidence. By utilizing a retail care approach to access & customer service, Intuitive Health has seen a consistent double-digit level of growth since 2008. Intuitive is now the largest provider of hybrid (Emergency and Urgent Care) retail healthcare services in the US.
Position Overview:
In this high-level role, you will build important working relationships, expand your knowledge base and add to your skillset as you collaborate with top-level personnel, taking the lead on operational efforts at the site level related to ER/Urgent Care facilities.
Responsibilities

POSITION RESPONSIBILITIES

• Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
• Complete P&L responsibility for the facility(s)
• Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
• Coordination and integration of Provider activities in concert with the Medical Director
• Ensure operational procedures are consistently maintained in facility
• Provide leadership and motivation to maintain patient oriented customer service culture
• Responsible for maintaining facility operational metrics in accordance with benchmarks set
• Coordination with hospital partner for clinical recruitment and training
• Serve as cultural champion facility(s)
• Management of facility department leadership staff for facility(s)
• Participate in regulatory and accreditation preparedness and survey process
• Participation in local marketing activities
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team
• Participate in the budget development process with the Regional Vice President and Joint Operating Committee 
• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility
• Responsible for volume and center level growth

Required SkillsREQUIRED EDUCATION
Bachelor’s degree required; RN required; MSN/MBA preferred.
 
REQUIRED SKILLS
Alignment with our core values and ability to lead through servant leadership
Strong, clear, and precise verbal and written communication skills
Strong communication & relationship management skills
Ability to work collaboratively across multiple organizations
Solid understanding of Healthcare Operations
Solid understanding of hospital based reimbursement including the interplay of documentation, coding, billing and collections
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously
                                                                                                                                                                                                       
ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Minimum of 7 years of experience within the healthcare sector
• Minimum of 5 years' experience in healthcare management required; ER/UC management preferred
• Experience with multi-site management is preferred