Program Coordinator-K12 Group Domestic

Company Introduction
WorldStridesis the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description
The Program Coordinatorprovidessupport to Sales, Account Management, and Operations teams by ensuring completeness and accuracy onprograms. They serve as the primary operational supportbetweenSales, Account Management andOperationsteams for reviewing sold and requested components of an itinerary,developingand reviewingtravelitinerariesand contributing to the oversight and review of tools used for itinerary content. Goals center aroundmaintainingoperational deadlines,growingsalesand maximizing customer experience.

Responsibilities

• Collaborates with Sales, Account Management, and Product Delivery teams tooptimizeProgram Development functions and ensure theappropriate processes, systems, andcontrols are in place to price and produce high-evaluated, top-quality programs with healthy margins and quick turnaround times.
• Supports Sales and Account Management teamswith drafting and reviewing itineraries,handlingitinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of program destinations and/or communicating with Product Delivery teams.
• Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld.Uses knowledge ofproducts and systems to assist in improvements to operational efficiency and tour itineraries.
• Reviews pricing details to draft itineraries to ensure customer expectations are met and within budgets.
• Contributes to oversight and review of tour writing resources
• Works with the Program Management team to develop, update andimplement internal processes, rules and procedures based on the needs of the business.
• Providessupport on other projects and tasks as requested by management. May be assigned responsibilities related to program development, pricing, or product delivery/management.
• Prepares status updates or reports for manager asappropriate.
• Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Foster communication within the department, with other departments, and with management.
• Seek out andparticipatein internal and external programs thatfacilitatepersonal and professional growth.
• Identifyand discuss personal and professional growth goals with management.
• Write performance appraisals onanquarterly basis to be reviewedwith manager.
• Attendandcontributeto team meetings (Program Management/Product Delivery/Sales/etc.).
• Develop andmaintaina culture of teamwork, positive communication, and fulfilling the WorldStrides mission.

Minimum Qualifications

• Ability to communicate clearly and effectively with internal staff and management.
• Close attention to detail and extremely organized.
• Handles pressure well and can multi-task.
• Ability to problem-solve and make business decisions confidently.
• Capable ofmaintaininga high levelof productionandadhering to strict deadlines
• Able to communicateurgencyand inspire others to stay on track with any given deadline, project, or common goal.
• Ability to workindependently, yetcollaborateregularly with multiple teams.
• Concern for how decisions impact customer experience and the bottom line.
• General understanding of thetourism and travelindustry, preferablygrouptraveland/or theWorldStridesbusiness model.
• Knowledge of domestic destinationssuch asWashington, D.C, New York, Williamsburg and more,with some international travel experience strongly preferred.
• Knowledge of Salesforce helpful.

Travel Requirements:

• Some travel to otherWorldStridesoffices may berequired; no more than once per year.
• Periodic travel requirements to program destinations.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed toeducate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides`is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging.All qualified applicants will receive consideration for employment without regard torace, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Requirements

• Ability to communicate clearly and effectively with internal staff and management.
• Close attention to detail and extremely organized.
• Handles pressure well and can multi-task.
• Ability to problem-solve and make business decisions confidently.
• Capable ofmaintaininga high levelof productionandadhering to strict deadlines
• Able to communicateurgencyand inspire others to stay on track with any given deadline, project, or common goal.
• Ability to workindependently, yetcollaborateregularly with multiple teams.
• Concern for how decisions impact customer experience and the bottom line.
• General understanding of thetourism and travelindustry, preferablygrouptraveland/or theWorldStridesbusiness model.
• Knowledge of domestic destinationssuch asWashington, D.C, New York, Williamsburg and more,with some international travel experience strongly preferred.
• Knowledge of Salesforce helpful.

Travel Requirements:

• Some travel to otherWorldStridesoffices may berequired; no more than once per year.
• Periodic travel requirements to program destinations.