Program Coordinator- Insurance/Automotive- Remote

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary/Objective
Provides administrative support to the insurance operations, sales, and support teams. Processes new customer onboarding requests. Coordinates installation scheduling activities. Ensures requests are processed within stated service level agreements.
Key Responsibilities & Duties (essential to the job)
1. Processes product onboarding and set-up requests for new clients, via email.
2. Checks accuracy and completeness of data listed within orders and invoices; contacts clients to secure answers to queries, or to obtain missing information.
3. Works with the Support and Customer Success teams to ensure timely implementation of product onboarding for new clients.
4. Maintains and updates customer records in a timely and accurate manner.
5. Develops monthly onboarding reports for management and client distribution.
6. Sends important feedback received from customers to the appropriate internal teams.
Education
An associate degree from an accredited college or university is required. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.
Experience, Skills and Key Competencies
At least 3 years of experience is required providing customer or product support.
Must also be able to demonstrate the following skills and abilities:

• Strong customer service and interpersonal skills, with the ability to work collaboratively within and across teams.
• Proficient with Microsoft Office applications and Outlook email.
• High attention to detail, accuracy, and follow-up.
• Can work in a proactive and independent manner under moderate supervision, to drive work forward and meet deliverables and deadlines.
• Flexible and adaptable approach to work, and can easily adjust to shifts in priorities as the needs of the business change.

Special Position Requirements

• Able to adjust work hours as needed, to provide service and support to individual across different time zones.

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.