Program Assistant/Case Management Support

- PHMC is proud to be a leader in public health. PHMC requires that all employees are fully COVID-19 vaccinated by the first day of employment. We will offer the Covid-19 vaccination at no cost, via our Health Centers.

RESPONSIBILITIES:

· Assist Director of Business Operations and Regulatory Compliance with administrative tasks and provide coverage of PHMC reception desk as needed.

· Follows up with potential new hires during the credentialing process to ensure that applicant’s clearances are received and submitted to HR

· Sends the Applicant Tracker to Directors weekly to ensure they have the most up to date info on their candidates.

· Responsible for assigning equipment (laptop, cell phone) to new hire.

· Completes Administrative Overview paperwork with the new hire and acquires locker.

· Conducts site tours with new hires.

· Assists in billing regarding fee for service activities, including checking participants’ eligibility via EVS, data entry, and submitting information for evaluation and initial authorization requests and reauthorization requests.

· Maintains proficiency in the Client Registry System (CRS) to retrieve information as needed.

· Performs special projects at Director of Business Operations and Regulatory Compliance’s discretion.

· Responsible for updating the Forensic Services employee directory and emailing to agency partners.

· Assists with the Forensic Service Applicant Tracking for HR compliance and hiring process.

· Reviews the Face-to-Face report biweekly and update address/zip code information if necessary.

· Run monthly case load active numbers.

· Follows up with Service Referral Coordinator to obtain monthly PHMC referral numbers and report them to the Director of Case Management.

· Update/Track Case Management policies /procedures on the M-drive

· Contacts IPP Probation Liaison as needed for Case Management eligibility.

· Will support Forensic Service Directors with compiling data for compliance related activities and mandated funder reporting requirements.

· Will support Forensic Services Directors with total quality management and quality assurance activities.

· Other duties as assigned.

*SKILLS:

· Must be detail oriented.

· Must be able to work collaboratively with internal and external partners.

· Must be computer literate, with experience using Microsoft Office software, specifically Microsoft Excel. Must be able to map data and create pie charts/bar charts.

· Must be a professional and have excellent customer service skills.

· Must be able to work as part of a team and independently.

· Must have good organizational, oral and communication skills.

· Must be able to lift 25 lbs. and be able to perform repetitive motions.

· Prior experience with billing or other fiscal related activities required.

*EXPERIENCE:

· Minimum of 4 years clerical experience necessary.

· Must be proficient in Microsoft Office

· Must have data entry experience.

· Background in human services or health care a plus

*EDUCATION:

· Bachelor’s Degree a plus

*SALARY: N/A

*CONTACT INFORMATION:

Forward resume to: Cynthia Colbourne, Director of Business Operations/Regulatory Compliance

(ccolbourne@phmc.org)

1500 Market Street

Philadelphia, PA 19102

For more information on PHMC programs and career opportunities, please visit www.phmc.org

For additional information on Forensic Services, please visit the Forensic Services website: www.forensicservicesphilly.org