Professional Development Specialist

Position Purpose

This position will help to provide training for all new staff, guidance on internal processes, implementing policy through SOP and assisting with refresher for staff meetings. Assist with maintaining compliance with OCDEL policies and make recommendations based on operational needs of ELRC.

Duties & Responsibilities

Program Implementation:
• Trains new staff to ensure compliance with OCDEL standards and internal policies.
• Works with Quality Assurance Specialist in planning targeted areas needed for training
• Maintains confidentiality of protected customer and program information
Collaboration & Teamwork:
• Works with ELRC team in assisting with daily workflow of team to efficiently and effectively service our client’s needs
• Assists with ELRC team meetings to continue training for all staff (refreshers as needed)
Data Management:
• Enter data into Pelican and scan upload documents into portals
• Maintain current and accurate records and case notes
• Maintain tracking as needed for required OCDEL reporting.
Continuous Quality & Performance Improvement:
• Assists with the development, planning and implementation of the training process for new staff
• Review policy to ensure training format and practices are current
Planning & Organizing:
• Assist with team coverage when staff are out
• Assists to evaluate internal processes and make recommendations on how to improve as needed

Qualifications

• Bachelor’s Degree in Social Services or related field, or high school diploma with two years’ experience in training staff and process planning and implementation
• Strong organizational and time management skills
• Proven track record of maintaining a positive work atmosphere by behaving and communicating in a manner that fosters good relations with clients, customers, co-workers and supervisors
• Ability to develop a supportive, empowering culture for diverse members of the community

***Please see attached file for full job description***

We value out team by uniting our employees with the mission. We offer strong purpose with a compassion for work life balance. Below is a list of a few our robust benefits:

• Sign on BONUS
• Benefits: Medical, Dental and Vision Coverage/ 403(b) Plan/ Life insurance
• Generous number of PTO days per year
• Paid Parental Leave
• Tuition Reimbursement
• Employer-Assisted First time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodations. The agency shall determine reasonable accommodations on a case-by-case basis in accordance with applicable law.