Talent Development Specialist

Interested candidates must apply to the Talent Development Specialist posting by visiting careers.paturnpike.comby April 3, 2024.

Posting Start Date: March 20, 2024

Posting End Date: April 3, 2024

Position Number: 80001233

Union: Non-Union

FLSA Status: Salaried Exempt

Department: Human Resources - Training - Developmental

Salary Grade: E-14

Salary Range: $61,213.15 - $91,819.73

Employment Type: Full Time

Building Location: Central Office Building

Building Street: 700 S. Eisenhower Boulevard

Building City: Middletown

Building State: Pennsylvania (US-PA)

Building Zip Code: 17057

Work Schedule: Flexible Work Options

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Job Purpose and Summary

The Pennsylvania Turnpike Commission is seeking an experienced Talent Development Specialist to join our team and contribute to our mission of empowering individuals to reach their full potential. The ideal candidate for this role will be an innovative self-starter who has a ton of initiative. You will contribute to the development and implementation of a learning journey aimed at cultivating and enhancing leadership skills across all levels of the organization in addition to safety awareness training initiatives designed to promote a culture of safety and compliance within the workplace. This position will be responsible for assisting with new employee orientation and the delivery of monthly soft skill training.

The candidate should have experience in facilitating in-person and virtual content with a good understanding of adult learning theory, instructional design, development, and administration of complex trainings, skills assessments, eLearning platforms and administrative management of the Learning Management System (LMS), ensuring seamless access to training materials and tracking employee progress.

Proficiency in Articulate and Camtasia is recommended.

Essential Functions & Responsibilities

May lead and provides guidance to lower-level staff including monitoring performance, delegating work assignments, and reviewing work product. May supervise interns and/or administrative staff within the department.

Administers one or more moderately complex HR programs, projects, and/or special assignments. Recommends and implements changes to facilitate effectiveness for assigned programs. Coordinates, collaborates, and participates on project/program teams and meetings.

Develops, modifies, and/or proofreads correspondence, reports, and other communication related to assigned program areas. Ensures consistency and compliance with PTC policies and procedures.

Serves as a customer service representative and provides guidance on HR related issues, completion of documents, technical navigation, and to implement changes. Interprets, counsels, and responds to inquiries regarding PTC rules, policies, regulations, or procedures. Works with higher-level manager to address escalated concerns/issues.
Reviews and processes requests and system changes promptly, confidentially, and professionally. Ensures requests comply with established policies, procedures, laws, and regulations.

Gathers and analyzes data for negotiations, complaints, and/or grievances. May participate in legal hearings and/or grievances.

Drafts documents and/or participates in the Requests for Proposal (RFP) and Requests for Quotation (RFQ) process. Drafts and distributes employee communications regarding changes.

Reviews and validates departmental vendor contracts. Reviews contract language and conducts first-level verification of information for monthly invoicing.

Maintains, monitors, and updates complex HRIS and other automated systems. Generates and analyzes various reports including ad-hoc reports. Participates in the implementation of major/complex system changes. Submits tickets and leads the process for moderately complex system changes.

Researches, gathers, and analyzes data. Conducts interviews and surveys. Prepares detailed recommendations with data driven justification.

Develops, modifies, schedules, administers, and conducts moderately complex trainings, skills assessments, and/or orientation classes. Assesses training needs and provides guidance for appropriate training methods. Prepares necessary resources for trainings including visual aids, presentations, surveys, exercises, instructors, facilities, etc.

Creates, updates, and maintains HR intranet/extranet pages to ensure information regarding programs remains current.

Recommends, drafts, and implements changes to HR policies and/or procedures to facilitate effectiveness for assigned areas.

Researches and stays abreast of changes that may impact assigned programs to ensure continuing compliance. Reviews federal and state regulations, laws, and court decisions for various HR issues.

Maintains confidentiality and appropriately handles sensitive issues. Creates and maintains confidential records, files, and documentation.

Conducts, attends, and participates in meetings, project teams, and seminars.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Eight (8) years of experience in human resources, education and/or training.
– OR –
Four (4) years of experience in human resources, education and/or training AND a bachelor’s degree in human resources, business administration, education and/or training, or related field.
– OR –
One (1) year as a Human Resources Analyst at the PTC.
Equivalent combination of education and/or experience may be accepted.

Must demonstrate proficiency in applicable Microsoft programs. A skills assessment may be required prior to interviewing for this position.

Experience working with HRIS is preferred.

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Competencies

Customer Service

Presentation Skills

Research Skills

Communication Proficiency

Reliability

Business Writing

Teamwork Orientation

Analytical Thinking

Active Listening

Human Resources

Attention to Detail

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. May occasionally work outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Benefits

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

Job Type: Full-time

Pay: $61,213.15 - $91,819.73 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Middletown, PA 17057: Relocate before starting work (Required)

Work Location: Hybrid remote in Middletown, PA 17057