Product Support - Inside Sales

Job Scope:

Speak to clients on the phone highlighting salable features, quote prices, and credit terms. Prepare sale orders for customers that placed them. Estimate deliver date to customer and maintain the relationship with the customer after the sale. Enter customer data into database.

Essential Duties:

• Handle incoming calls for replacement parts for aggregate related equipment
• Compile lists of prospective customers for use as sales leads
• Make outbound calls to potential and existing customers by telephone and email to qualify leads and sell products and services
• Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained
• Track stock levels
• Estimate date of delivery to customer
• Build and maintain customer relationships
• Enter new customer data and other sales data for current customers into computer database
• Works with outside sales representatives to keep account activities and literature up to date
• Inform Parts Sales Manager of any large dollar quote prior to any special pricing concessions or adjustments for competitive analysis
• Investigates and resolves customer problems with deliveries

Secondary Duties:

• Maintain a safe and clean work area
• Perform other duties as assigned

Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills
• Thorough knowledge of Microsoft Office and other computer applications
• Good organizational skills

Education Requirements:

High school diploma, GED, or equal years of experience

Experience Requirements:

One year of customer service, sales, or warehouse experience preferred

Physical Requirements:

Individual must be prepared for:

Reaching - 10% of shift

Bending - 5% of shift

Pushing - 0% of shift

Pulling - 5% of shift

Climbing - 0% of shift

Sitting - 85% of shift

Overhead work - 0% of shift

Standing - 15% of shift

Walking - 15% of shift

Lifting up to 50 pounds - 5% of shift

Employee must perform essential functions of the job with or without reasonable accommodation. The company will provide reasonable accommodation to a qualified individual with a disability, as defined by the ADA, who has made the company aware of his or her disability, provided that such accommodation does not constitute an undue hardship on the company.

Other Requirements:

Work Environment:

Work takes place in a climate controlled office. The volume in the office is typically quiet.

Career Ladder:

This position could lead to advancement to a managerial position.

Safety: Promote a Healthy and Safe Culture

Empower employees to make the workplace safe

Establish employee ownership for safe behavior and awareness

Plan safety into all tasks

Learn from unsafe experiences to prevent future accidents

Performance Standards:

The criteria for evaluation in this position include, but are not limited to, the following:

1. Successful development and timely completion of individual and divisional annual objectives
2. Accomplishment of professional development goals as established in the employee performance evaluation
3. Demonstrated strong interpersonal skills in building and maintaining levels of trust and respect
4. Satisfactory annual evaluation by supervisor

Note: Mellott Company reserves the right to change or reassign job duties, or combine positions at any time with or without notice to the employee.