Sales Support Coordinator

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse, and most profitable industrial gas company in the world.

Reimagine What’s Possible

We are seeking a Sales Support Coordinator within our Central Sales team located at our Global Headquarters in Allentown, PA!

The Sales Support Coordinator provides daily support to the North Subregion Sales team to assist in the tasks related to signing new business and renewing / modifying existing accounts. The role requires working with all segments of our Sales team including Field / Central Sales, Distributors, Microbulk, and Generated Gases, as well as with Customer Master Data, Billing, Logistics, Business Support, Engineering, Quality, and EST.

Responsibilities:

• Assist approximately half of the North Subregion’s Sales team in managing the tasks related to signing new business and renewing existing business (processing contract packages, completing workbooks, generating reports, customer inquiries) and any other associated assistance in account maintenance including delivery/logistics issues, billing/collections issues, etc. Meet established criteria for resolving customer requirements and resolving customer complaints.
• Coordinate necessary activities with the Sales teams and customer service as it relates to customer specific issues
• Contacting customers directly for data validation or data inquiry
• Providing support to the Sales team with reports (customer analysis, territory analysis)

Qualifications:

• Self starter with strong desire to succeed in a complex internal and external environment
• Ability to work as part of a team
• Responsive and detail oriented
• Strong written and verbal communications skills
• Strong organizational skills and ability to multitask
• Strong influencing skills and ability to work cross functionally
• Knowledge and understanding of industrial gas contract language
• Knowledge of CRM, SAP, BW, Workbooks
• High school diploma or equivalent with 5 years experience

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

Air Products proudly values the skills, dedication, and leadership that veterans bring to the table. As a veteran-friendly organization, we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance, retirement plans/401(k), and sick time. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.