Electronics Technical Support

Flight Systems Industrial Products (FSIP) invites you to join our proud team in Carlisle, PA. FSIP manufacturers and remanufactures electronics for numerous electric vehicle and equipment markets.

Our Electronics Technical Support position is full-time with Monday through Friday hours (8:30am-5:00pm). This position interacts with business-to-business customers to determine issues, offers solutions, and provides follow-up as needed. A successful candidate will have a strong technical background, solid analytical skills, and problem-solving experience.

Our comprehensive benefits package includes:

Paid Time Off, Holiday Pay, Health, Dental, Vision, Paid Life and AD&D, Paid Short-Term Disability, Paid Long-Term Disability, Additional Life and AD&D for employee/spouse/children, 401(k), 401(k) Matching, Paid Parental Leave, Sick Pay, Bereavement Pay, Jury Duty Pay, Volunteer Time Off, EAP, and Educational Assistance. As part of the FSIP team, you will also be eligible to benefit from our company activities to include: lunches to celebrate sales achievements and holidays, employee raffles, golf outings, along with numerous opportunities to volunteer for charitable events

We invite you to join our team!

Responsibilities:

• Support external and internal customer technical inquires via both phone and email communications
• Issue return material authorization (RMA) numbers for failed warranty products
• Actively contribute to our technical knowledgebase and customer accessible support documentation
• Accurately maintain detailed records of daily customer interactions
• Make routine follow up inquires and update support records

Skills and Qualifications:

• Effective, strong communication skills both verbal and written.
• Ability to successfully work in a fast-paced, multitasking, small team environment
• Superior time management and organizational skills
• Strong analytical, critical thinking, and problem-solving skills
• Must be proficient with Microsoft Office applications

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is your compensation expectation?

Education:

• High school or equivalent (Preferred)

Experience:

• electronics: 1 year (Preferred)

Work Location: In person