Osano is hiring an enthusiastic Product Support Engineer who is looking to make a difference at an early-stage startup that is shaping the fast-growing privacy industry. In this role, you will play a pivotal role in supporting our customers. You'll report directly to our VP of Customer Experience and handle tickets, chats, and escalations, ensuring top-notch customer assistance. In this role, you'll collaborate with cross-functional teams, manage the ticket queue, and contribute to product improvement processes. If you're passionate about customers and privacy tech join us in shaping the future of the privacy industry.
Sound like you? Keep reading!
At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don't exactly meet all the listed requirements, don't let that keep you from applying. We're looking for people who are eager to learn and grow with us. If you're interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi!
Compensation
Based on your skills and experience, you can expect your annual base compensation to be between $95,000 and $105,000. We want everyone at Osano to have a stake in our success so you'll also receive stock options upon joining the company.
A bit more about Osano
At Osano, an Austin-based, venture-backed startup, we believe data privacy is a fundamental human right, and the companies that embrace privacy will become the next wave of trusted brands. Osano is a B-corp and a Public Benefit Corp, which means that-although we are a for-profit company-we are mission-oriented and wake up every day with the goal of doing well by doing good.
Osano is a leading data privacy platform that simplifies privacy compliance by helping organizations build, manage, and scale their privacy program to increase trust, stay compliant, and do the right thing. Founded in Austin, Texas, we solve for consent management, data subject rights, assessments, and vendor risk - all in one place!
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, national origin, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We participate in E-Verify and we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, we will give you written instructions and an opportunity to contact DHS or SSA before taking adverse action against you. We value what makes us different and want to see how you can make our team better!
We are happy to provide accommodations to make the interviewing process inclusive and comfortable. You'll have an opportunity to request accommodation before your first interview.