AddressBausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
Responsibilities
This role is responsible for handling incoming consultation calls by providing customers professional expertise and high-quality service in the areas of order fulfillment and problem resolution to ensure a positive customer experience.
Day to day responsibilities include:
Applies technical and clinical expertise in the handling of incoming consultation calls related to Specialty Vision Products to ensure orders are placed for the proper product with the proper fit, and to assist with problem resolution. This includes calculating the base curve, prescription, and additional customized lens features.
Acts as a liaison between eye care professionals and Customer Service and handles incoming order entry calls during overflow periods.
Acts as an ambassador of the Specialty Vision Products brand, representing the company in a professional manner throughout all customer interactions.
Promotes products and company at industry meetings.
Identifies and assists in cultivating key customers and building customer relationships.
Supports team concepts and objectives, participates in projects, and supports new initiatives.
Identifies areas for continuous improvement and process changes.
Assists with new product development projects as needed.
Participates in business-related projects and activities upon request of management.
Qualifications
We are seeking a candidate with:
5+ years of clinical experience fitting specialty contact lenses required.
High school diploma or equivalent (GED) required. Associate degree preferred.
NCLE Advanced Certified or equivalent required.
Licensed Optician a plus.
Must be able to work on the computer doing order calculations while live on the phone with the customer to design the correct lens for the patient.
Basic computer knowledge required.
Must be self-motivated, enthusiastic, and positive with an interest in helping others and building brand recognition.
Must possess very strong communication and interpersonal skills.
Must be organized, efficient, arid detailed-oriented.
Comprehensive Benefits
We recognize your physical, financial, and emotional wellbeing is a significant part of what allows you to be successful at work and at home. Our generous benefits package includes:
Medical, Dental, and Vision Coverage
Flexible Spending Account (FSA)
Life Insurance
401(k) Savings Plan
Employee Stock Purchase Plan
Employee Assistance Plan (EAP)
Parental Leave Program
Free Bausch + Lomb Contact Lenses
Group Legal Services
Education Assistance Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
Our Benefit Programs: https://www.bausch.com/careers/benefits/
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
