Product Manager, Crm [Independent Contractor]

InterExchange is a nonprofit organization passionate about connecting young people from all over the world with life-changing international exchange opportunities. We want the whole world to understand the importance of cultural exchange and to achieve this mission we constantly strive to improve the systems and processes that power our organization.

To help us further our mission, we’re looking to hire a well-organized and experienced CRM Product Manager who will work with us to implement a Customer Relationship Management solution. This is a 12-18 month Independent Contractor position.

CRM Product Manager Responsibilities:

• Work with business teams to document implementation objectives and success metrics

• Understand requirements from an InterExchange perspective, including use cases, reporting needs, and department views

• Actively engage in business process improvement discussions to identify organization-wide solutions when implementing CRM features

• Coordinate between stakeholders, business partners and engineering to design solutions that use CRM best practices to solve problems

• Prioritize the backlog, facilitate the estimation of stories and plan iterations according to capacity

• Perform user training, gather feedback and ensure knowledge is shared across departments

• Monitor adoption of capabilities and create plans to improve usage

• Support business teams with CRM reporting and analysis

• Document, troubleshoot, and prioritize CRM issues with support from our software engineers and vendors

Our Ideal CRM Product Manager will be experienced with the following:

• Proven success implementing a CRM system

• Experience with change management

• Experience creating documentation and performing user training in a CRM

Our Ideal CRM Product Manager will have:

• Bachelor’s Degree in Business, Information Systems or Computer Science (or related)

• 5-8 years Product Management Experience

• Passion for technology and the impact it can have on the world

• The ability to actively communicate, collaborate, inspire and motivate staff at all levels

• The ability to think and act strategically and proactively

• Excellent communication and interpersonal skills

• The ability to articulate ideas to both technical and non-technical audiences

• Keen attention to detail

• Google analytics experience

You will report to the Group Product Manager.

How To Apply:

• Complete our online application

Compensation Range: $125 - 130/hour

Target Start Date: April 1, 2024

Availability: This is a 12-18 month contract position;35-40 hours per week. Hours are flexible but the candidate should be generally available between 10AM and 3PM EST.

Location:Remote; applicants for this position must be located in the United States.

InterExchange Mission: The mission of InterExchange is to promote cultural awareness, knowledge, and global competence among people from around the world through international exchange programs, offering work and training opportunities in the United States and abroad.

Opportunities for All: InterExchange is an equitable and inclusive organization. We consider diversity as central to our mission, and we strongly encourage and seek applications from people of color, bilingual and bicultural individuals, veterans, people who have experienced poverty, and members of the LGBTQIA+ community. We strive to maintain a workplace that is vibrant, welcoming, innovative, collaborative, and free of barriers and discriminatory practices.

Representation: InterExchange is fully committed to fostering and building a truly diverse, equitable and inclusive organization whose staff, Leadership Team, and Board are diverse in background, experience, race, color, national origin, gender, age, religious preference, marital status, sexual orientation, gender identity, gender expression, sensory, mental or physical abilities, veteran status, and other qualities that strengthen our programs while reinforcing our commitment to fairness and increasing representation in the field of cultural exchange.

Mutual Understanding & Respect: InterExchange actively promotes an environment of respectful communication and collaboration both internally and externally. We encourage those in our community to think inclusively, participate in a thoughtful exchange of ideas, and create space for all voices to be heard and respected.

We’re excited to welcome new team members who actively embrace our mission and values.