Product Associate Summer Intern

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today's ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you'd be proud to work at, what are you waiting for, apply today!
We're currently considering candidates for paid intern opportunities with SuccessKPI. SuccessKPI is a pure SaaS analytics platform for any contact center platform. SuccessKPI's speech, text, and voice analytics platform will transform our customer's experience with enterprise-grade contact center analytics powered by AI and ML.
SuccessKPI's Intern Program is a ten-week program that offers an unparalleled experience for juniors, seniors, or Masters students. Approximately ten students are hired annually across the U.S.. We do assess candidates for future full-time hire. We are looking for driven self-starters who have an entrepreneurial mindset and want to learn.
Job Location: Remote Work, USA
Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this rule: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ. NY, PA. TN, TX, VA, WA
Why work for SuccessKPI:

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!

What You'll Do:
Interns can expect a fast-paced, demanding work environment that offers the chance to learn and grow professionally. Day-to-day activities of summer Interns vary, but include challenging real-world assignments, getting to work across multiple areas of the company, and long-term projects.
As a Product Associate Intern, you will be working on product-related projects that will be consumed by internal and external audiences. We're looking for an enthusiastic candidate to help build bridges between Product and Business teams, increasing our leverage, so that SuccessKPI can deliver more value to our customers.
You will assist with:

• Collaborating and building strong connections with business and user teams (support, sales, account management, etc.) to develop tight product feedback loops
• Planning and coordinating feature rollouts, ensuring that impacted business teams are ready with the information and processes necessary to support new products & features
• Performing market research and developing proof of concept for business problems that utilize high standards of analytical rigor and data integrity
• Adopting best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
• Collecting, quantifying & prioritizing product-related challenges to be considered by product in future development.
• Experimenting with and developing new processes & tools to create efficiencies and reduce friction for cross-team stakeholder management

What You'll Bring:
Successful candidates will exhibit a desire to learn and a common-sense approach to problem-solving. SuccessKPI values individuals who are demonstrated team players and can interact with all levels of the organization while showing initiative, integrity, and creativity. Strong academic performance, outstanding interpersonal skills, and communication skills are essential. Opportunity is open for all majors especially relevant to applicants interested in sales, marketing, computer programming, business, analytics, and finance. A successful intern will be efficient, detail-oriented, polite, knowledgeable, and able to adapt quickly to an ever-changing industry

• 0-2 yearsof experience or a passion for business and the software industry is a plus.
• Effective and polished communication skills, with an emphasis on clear and concise writing
• A passion for delivering outstanding user experiences and interest in developing a deep understanding of a complex product and its many use cases
• Ability to identify root causes of a problem, and find the fun in thinking strategically and proposing creative solutions
• Self-starter with the ability to appropriately prioritize parallel workflows and a track record of managing end-to-end execution of projects/programs
• A proactive, empathetic, can-do attitude with a curious drive

To qualify as a candidate for SuccessKPI's Summer Intern Program you must:
- Have an anticipated graduation date between December 2024 and December 2025
- Availability to work full time 9a-5p office hours from Late May/Early June through Mid/Late August (some start & end date flexibility based on school schedule, but there are no part-time positions available at this time)
- Have strong technical skills in: Office 365, PowerPoint, Word, Excel, E-mail/Outlook, JIRA (can be trained)
- Have strong technical aptitude to learn: Slack, department-specific software & other technical tools as needed.
- Be able to supply your own laptop with a working camera and a fast, reliable internet connection
- Reside in the US for the entire duration of the internship
- Have access to a quiet and professional place to work and be on camera to engage in meetings and events
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer - M/ W / D/ V / GI / S O / A