Private Household Manager

We are seeking an experienced, highly organized, and detail-oriented live-out Private Household Manager to oversee and manage the daily operations of a high-end private estate and subsidiary properties. This pivotal role encompasses comprehensive management of the properties, requiring hands-on coordination across various domains. The ideal candidate should embody humility, a strong work ethic, a service-driven approach, and robust organizational skills paired with assertiveness in staff and contractor management, along with a commitment to maintaining the highest standards of excellence and discretion. This individual will be responsible for maintaining the household's smooth operation, managing vendors, and ensuring a comfortable and efficient living environment for the family. Qualified candidate is able to work independently and can wear multiple hats and be hands on to the ever-changing list of priorities. Coordination with the Principal’s spouse is critical.

RESPONSIBILITIES:

• Establish and maintain relationships with high-quality vendors for property and estate projects, including electricians, painters, HVAC contractors, general contractors, etc. Manage contractors including but not limited to Pest Control; Gutter Cleaning; Landscaping, including design, maintenance, and improvement projects for outdoor spaces; Holiday Light Installers; and FTE Technology Consultant. Serve as the primary point of contact for service providers, providing direct supervision of all outsourced property management and other staff/vendors. Monitor service provision, track hours, manage payments, and audit against invoices. Establish a respectful rapport with vendors/service providers/subcontractors and work collaboratively to support the principals' goals and expectations. Source new vendors and negotiate contracts per Principals’ preferences. Maintain records relative to outsourced staff performance and create and deliver annual reviews and improvement plans as necessary when evaluating their contract renewal. Coordinate and supervise site access for vendors according to established security protocols.
• Oversee daily household operations, ensuring a clean, organized, and well-maintained environment. Coordinate household staff and contractors, including their hiring, training, scheduling, inspection, and performance management. Implement and maintain household policies, procedures, standards, and system.
• Ensure that household properties utilize up to date technology as desired by Principals. Oversee technology vendors, track online accounts, collaborate with tech team members to troubleshoot, and test AV/IT equipment and systems. Move quickly with the changing environment and stay up to date with the latest technology products and services. Be proficient with different home operating systems (Lutron, Savant, etc.) and productivity tools (e.g., Zoom, Google, Apple, and Microsoft products.)
• Understand each property's unique security needs and work with security vendors in ensuring the security systems and protocols are maintained as established. Maintain household security and safety measures, overseeing security systems and employed and contract personnel.
• Maintain emergency preparedness procedures, emergency supplies, and physical safety protocols to protect occupants and assets. Serve as the point person in emergencies. When needed, immediately inspect, and secure property, and inform principals, security companies, and authorities.
• Manage household budgets, expenses, and inventory, ensuring cost-effective procurement and expense tracking.
• Establish, manage, and track preventative and routine maintenance including regular property walkthroughs for household, property, and project needs for all properties. Direct the housekeeping team to maintain an interior and exterior cleaning schedule for regular and deep cleaning for all properties.
• Proactively oversee stock lists and reordering for facilities, household, personal supplies, perishable items.
• Inventory and manage all building access and maintenance logs, construction documents, user instructions, operating manuals, warranties, records, and insurance records associated with personal property contents and items pending coverage.
• Assist the Family Office in assembling annual home and property expenditure budgets; managing, tracking, and auditing expenses; credit card reconciliation; and serving as a responsible steward of the Principals’ resources.
• Establish a positive, high performing work environment grounded in trust and respect. Lead by example.
• Communicate effectively with the family, staff, contractors, and vendors, demonstrating professionalism and discretion at all times.
• Utilize regular reporting protocols to keep the Head of Principal Operations and the Principals fully apprised of property, staff, and project status in addition to highlighting requested decisions/input and issues of note. Address and resolve Principals' varied requests and concerns promptly and efficiently. Understand your role as an advisor and facilitator and not a decision maker for certain items in and around the home.

JOB REQUIREMENTS:

• Bachelor's degree or relevant certification in hospitality management or a related field.
• Minimum of 7+ years of relevant experience supporting Principals in their private homes of 5,000 sf and leading estate daily management
• Flexible scheduling with availability to work overtime and weekends as needed. A 24/7 mentality.
• Superb command of the English language, both written and oral, is required. Bilingual English/Spanish strongly preferred.
• Valid driver’s license with a clean driving record.
• Authorized to work in the United States without requiring employment visa sponsorship.
• Able to pass an extensive background check, including criminal and credit checks.
• Covid-19 (with booster if eligible) and Influenza vaccinations are required to be considered for this position.
• Willingness to sign a Confidentiality Agreement (NDA)
• Tech-savvy, comfortable with relevant software and tools, and primarily written correspondence.
• Superior process, project, and time management skills.
• General understanding of household mechanical systems, appliances, technology, and routine maintenance practices of these systems.
• Excellent people leadership skills.
• Low key, meticulous, personable character.
• Must be a self-starter with a high degree of initiative.
• Comfortable with children and pets
• Discreet, trustworthy, and able to maintain strict confidentiality.
• Flexible and adaptable to changing circumstances, priorities, and schedules as required.
• Service-oriented with a hands-on, can-do attitude and a humble personality.

Compensation/Benefits

• Salary range $125,000.00 - $150,000.00 dependent on experience + annual bonus consideration
• Eligible to participate in robust health insurance program
• 401K Plan with company match
• Paid Time Off
• Laptop and mobile phone provided

ABOUT METRONATIONAL

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• Houston Chronicle Top Workplaces
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places to Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Worksite