Address
Form of workJob Description
PLEASE NOTE THE FOLLOWING BEFORE APPLYING:
US Citizenship/Green Card AND shift coverage preferred (on rotation - some weekends, holidays and weeknights are required) as well as working onsite.
As a member of the Oracle Analytics Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs for the following products: OBIEE/OAS, OAC, BI APPS.
Oracle Technical Support is dedicated to assisting our customers and partners in resolving problems experienced during implementation, administration and maintaining theOracle Analytics products (BIEE/OAS, OAC, BI APPS). The Oracle Analytics products and tools are mission critical tools for our customers. The support personnel contribute to continuous product and service improvement by identifying complex issues, performing product and documentation reviews, taking initiative for process improvement and internal systems design.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States only
Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
Your skills/experience:
Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:
* Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).
* Candidate should have strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.
* Knowledge of operating systems (WINDOWS, LINUX).
* Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.
* Hands on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.
* Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.
* Experience in supporting client/server and Web based applications.
* Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.
* Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.
* Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.
* Previous technical support experiences are an advantage.
* Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.
* Excellent written and verbal communication skills.
* Attention to detail and the ability to learn quickly.
* Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.
As a Principal Support Engineer, your work involves:
US Citizenship/Green Card AND shift coverage preferred (on rotation - some weekends, holidays and weeknights are required) as well as working onsite.
- Locations are in the following places ONLY:
- Lehi, UT
- Orlando, FL
As a member of the Oracle Analytics Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs for the following products: OBIEE/OAS, OAC, BI APPS.
Oracle Technical Support is dedicated to assisting our customers and partners in resolving problems experienced during implementation, administration and maintaining theOracle Analytics products (BIEE/OAS, OAC, BI APPS). The Oracle Analytics products and tools are mission critical tools for our customers. The support personnel contribute to continuous product and service improvement by identifying complex issues, performing product and documentation reviews, taking initiative for process improvement and internal systems design.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States only
Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
Your skills/experience:
Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:
* Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).
* Candidate should have strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.
* Knowledge of operating systems (WINDOWS, LINUX).
* Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.
* Hands on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.
* Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.
* Experience in supporting client/server and Web based applications.
* Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.
* Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.
* Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.
* Previous technical support experiences are an advantage.
* Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.
* Excellent written and verbal communication skills.
* Attention to detail and the ability to learn quickly.
* Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.
As a Principal Support Engineer, your work involves:
- Strategic technical support to assure the highest level of customer satisfaction.
- A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
- You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
- Services may be frequently provided by on-site customer visits.
