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SalaryMaxHealth is looking to hire a full-time Patient Engagement Manager to lead and manage an inside Patient Engagement team supporting the growth of our Primary Care clinics. The Patient Engagement Manager is responsible for overseeing the daily operations and performance of the Call Center sales team. This role requires a combination of sales expertise, leadership skills, and the ability to optimize processes to ensure both customer satisfaction and sales objectives are consistently met.
Our potential hire must reside in Florida and be located in either the Tampa or Sarasota area with work from home flexibility after initial training. Experience with Medicare is required for consideration for this role.
Salary negotiable based on experience.
Job Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- Minimum of 4 years' experience with people-leading role, preferably in a Call Center or customer service role, sales role within a high-growth environment.
- Contact Center technology experience CX One, Ring Central, Salesforce.
- Health Care knowledge- specifically Medicare- and experience is preferred.
Daily Responsibilities Include:
- Manage the onboarding, education, and integration of new team members.
- Lead, mentor, and develop a team of Call Center sales representatives to meet and exceed sales targets.
- Conduct regular training sessions to enhance product knowledge and improve sales techniques.
- Complete onboarding and offboarding of senior patients
- Populate and communicate internal patient and provider reviews with corresponding action items to achieve a positive patient experience and member retention.
- Identify and manage product alignment opportunities (i.e.: Age-In, Medicare Unaligned, CSNP, DSNP, and PPO Unaligned) to maximize healthcare benefits.
- Conduct and manage proactive outreach to engage patients across all clinics (i.e.: welcome and post-visit calls, event invites, review SDOH and connect with internal/community resources, membership outreach for termed providers, appointment initiatives, etc.).
- Monitor daily activities and performance of the sales team, ensuring adherence to company policies and standards.
- Manage Call Center metrics, including call volume, sales targets, and customer satisfaction rates.
- Collaborate with senior management to develop and execute effective growth strategies.
- Streamline patient communication strategies and workflows across the organization.
- Analyze sales data to identify trends, areas for improvement, and potential sales opportunities.
- Support organizational technology deployment initiatives and advancements.
- Effectively communicate with and support internal departments, through meetings in-person and remote
- Develop and foster a positive work environment and culture.
Travel:
- Travel is part of the job responsibility when needed for training and/or presentations.
This position earns a competitive wage , depending on experience. We provide fantastic benefits, including health benefits, a 401k plan, life insurance, long-term disability, paid holidays, and PTO (paid time off)!
If this sounds like the right patient care opportunity for you, apply today!
ABOUT MAXHEALTH
MaxHealth is a rapidly growing medical practice with clinics spread across central and southern Florida. With expanded locations and easy access to MaxHealth care, we offer convenient appointments, including telehealth and urgent care. Our patients choose us because we provide easy access to a complete range of patient-centered services. Achieving our mission of becoming Florida's leading national provider of high-value primary and specialty care services keeps us focused on reinventing the relationship between patients and healthcare providers for the better.
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