Patient Representative - Call Center

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Position Responsibilities:

• Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently
• Repeats key information when writing down messages to ensure accuracy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information collect referrals and authorizations and/or other forms as documented.
• Checks to ensure that patients fill out applicable forms completely and correctly.
• Copies patient records if requested by insurance company or other physician's office.
• Efficiently schedules appointments recording them as documented and following practice policy.
• Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company.

Qualifications:

• 1-3 years experience in a healthcare setting preferred
• High School Diploma
• Bilingual in Spanish

Benefits: We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits

• Life insurance

• Long-term disability coverage

• Healthcare spending accounts

• Retirement plan

• Paid time off

• Pet Insurance

• Tuition reimbursement

• Employee assistance program

• Wellness program

• On-site housing for select positions and more!

Patient Representative